Years of experience: 15

Call CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorCall Center TrainerTechnical Support Agent

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Alixda's Career Path
Director of Learning ServicesMar. 2023 -
Present
UbiquityDirector of Learning Services
San Salvador, El SalvadorOverseeing Training and Quality teams in Latin America and US and Europe. Strategically leading enablement areas through innovation and development.
Quality and Training Senior ManagerMay. 2022 -
Mar. 2023
UbiquityQuality and Training Senior Manager
Senior Customer Experience ManagerAug. 2021 -
May. 2022
TELUS International Central AmericaSenior Customer Experience Manager
El SalvadorOverseeing and supporting Quality programs and highly productive teams in the country. Ensuring Customer Experience Metrics (such as NPS, Quality, CSAT, CES, FCR, RIR, etc.) are met through a strategic and collaborative approach. Supporting business expansion through Managed Services tailored programs. Incorporation of dynamic dashboards; and Voice of the Customer analytics and trends, for op...