San Salvador, El SalvadorOverseeing Training and Quality teams in Latin America and US and Europe. Strategically leading enablement areas through innovation and development.
El SalvadorOverseeing and supporting Quality programs and highly productive teams in the country. Ensuring Customer Experience Metrics (such as NPS, Quality, CSAT, CES, FCR, RIR, etc.) are met through a strategic and collaborative approach. Supporting business expansion through Managed Services tailored programs. Incorporation of dynamic dashboards; and Voice of the Customer analytics and trends, for op...