Having demonstrated a strong growth mindset, I continually developing skills and expertise, starting from a Critical Situation Manager then quickly advanced to Shift Leader. I also booted up the management skills through company program that secured me a 6-month temporary SME position, which allowed me to showcase my leadership and problem-solving abilities during challenging escalations, earning high praise directly from the Client Partner Lead. My contribution in new tool transition, training and coaching, excelling the team KPI has earned me an Outstanding Ranking, helping my team win the Team of the Year Award.More...