Years of experience: 7

Sales ManagerCall CenterPartnerships ManagerCustomer Support RepresentativeITBusiness Owner

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Yannick's Career Path
Operations Manager || MS Dynamics BusinessOct. 2024 -
Present
TeKnowledgeOperations Manager || MS Dynamics Business
Rwanda, KigaliMicrosoft Dynamics Support operations: Europe, Middle East and Africa Support Operations Manager. - Ensure that all targets and SLAs are met at a global level. - Deliver the business plan, aligning customer and TeKnowledge strategy while maximizing operational excellence. - Establish and monitor operational processes to meet or exceed customer expectations and ensure high customer satisfactio...
Team Manager || OpenText BusinessJun. 2023 -
Oct. 2024
TeKnowledgeTeam Manager || OpenText Business
Rwanda, KigaliEurope,Middle East and Africa Technical support Team Manager - Ensuring exceptional customer support to maximize customer satisfaction and business continuity - Manage and coordinate Technical support service team to ensure exceptional customer service across technical service lines. - Support personal development of the team through training and coaching. - Act as the focus point for primary...
Co-FounderJan. 2023 -
Present
TEK KNIGHTSCo-Founder
Kigali City, RwandaIT Services and consultancy. We Offer expert guidance and support to organizations across a spectrum of information technology domains, including but not limited to software development, network infrastructure, cybersecurity, and strategic IT planning.

Yannick's Posts

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    How I can help you

    Maintaining customer accounts with the right tech and robust support. - Win trust via delivery excellence - Manage large support teams - Deep post-sales knowledge - Translate needs into plans - Align teams for growth.

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    People I am looking for

    ICT sector: - Businesses seeking tech solutions - Companies needing robust support - Organizations aiming for operational efficiency - Enterprises focused on customer satisfaction.

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    Experience & Cases

    Achievements & Clients: - Rwanda Smart Education, $30M - MTN LAN Modernization - 95% CSAT with OpenText support - Clients: Rwanda Govt, Microsoft, OpenText, BK Bank, BPR Bank.

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    How to contact

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