Years of experience: 5

ITCustomer ServiceCase ManagerClient Relations SpecialistChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hang's Career Path
Critical Situational ManagerJul. 2022 -
Present
TeKnowledgeCritical Situational Manager
Hanoi, Hanoi, VietnamCritical Situation Management and Escalation team | Customer Service Support
Quality Assurance SpecialistApr. 2021 -
Jun. 2022
OpenCommerce GroupQuality Assurance Specialist
Hanoi, Hanoi, Vietnam▪ Involving in daily supporting process to understand product’s settings, technical issues; ensuring timely support to customers on different social channels and tools; improving the quality of the Support teams ▪ Analyzing customers’ feedbacks and comments to help planning and developing the products ▪ Revising the daily processes and providing feedbacks on the workflows and helpdocs to help...
Technical Support AdvocateMar. 2020 -
Mar. 2021
Tek ExpertsTechnical Support Advocate
Hanoi, Thành Phố Hà Nội, Vietnam▪ Supporting Microsoft customers regarding issues with Microsoft Office and Microsoft Xbox products ▪ Self-evaluating customer’s ratings and feedbacks to figure out customer’s taste and trend in using company’s product in order to provide quick and proper solutions for customer ▪ Adopting assistance to enable smooth end to end customer processes that drive usage and help accelerate customer e...

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