Years of experience: 5

ITCustomer ServiceCase ManagerClient Relations SpecialistChat SupportLive Chat

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Hang's Career Path
Critical Situational ManagerJul. 2022 -
Present
TeKnowledgeCritical Situational Manager
Hanoi, Hanoi, VietnamCritical Situation Management and Escalation team | Customer Service Support
Quality Assurance SpecialistApr. 2021 -
Jun. 2022
OpenCommerce GroupQuality Assurance Specialist
Hanoi, Hanoi, Vietnam▪ Involving in daily supporting process to understand product’s settings, technical issues; ensuring timely support to customers on different social channels and tools; improving the quality of the Support teams ▪ Analyzing customers’ feedbacks and comments to help planning and developing the products ▪ Revising the daily processes and providing feedbacks on the workflows and helpdocs to help...
Technical Support AdvocateMar. 2020 -
Mar. 2021
Tek ExpertsTechnical Support Advocate
Hanoi, Thành Phố Hà Nội, Vietnam▪ Supporting Microsoft customers regarding issues with Microsoft Office and Microsoft Xbox products ▪ Self-evaluating customer’s ratings and feedbacks to figure out customer’s taste and trend in using company’s product in order to provide quick and proper solutions for customer ▪ Adopting assistance to enable smooth end to end customer processes that drive usage and help accelerate customer e...

Hang's Posts

  • About myself

    Proven expertise in managing critical escalations and collaborating with stakeholders to resolve issues. Successfully maintained high KPIs and quality scores, earning accolades and advancing to SME backup. Trained teams to elevate support quality standards. Client Leads praise.

  • Job Description

    Seeking a leadership role to leverage my extensive experience and guide a team towards achieving outstanding success and continuous improvement.

  • How to contact

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