With a decade of experience in operations management within tech companies, I specialise in leading and scaling operational teams that deliver excellent customer experiences. I especially enjoy figuring out the right balance of human ingenuity and technological efficiency, a key question for any scaling tech company and an increasingly interesting one as the development of AI capabilities accelerates.
Although I have specific experience in the fintech, recruitment and IoT industries, I consider myself industry agnostic – I’m passionate about building businesses that generate lasting value for customers and make a positive impact in the world.
As a senior executive, I have demonstrated expertise in strategic planning, team development and process optimization, consistently achieving significant improvements in customer satisfaction and operational efficiency. My leadership style is collaborative and data-driven, focused on fostering a culture of continuous improvement and innovation.
I have a Master of Philosophy in Public Policy and Administration and a background in journalism, which gives me a unique perspective and skill set to solve complex problems.More...
Caitlin Bullivant
Production Support Manager@EY Catalyst
Verified
Caitlin Bullivant is the Production Support Manager at EY Catalyst, where she is a senior product leader with 8+ years in SaaS and fintech, experienced in guiding global teams, scaling platforms, and aligning delivery to complex compliance needs. Skilled at turning user and operational insights into simple, scalable features across payments, support and development delivery. She has a strong track record of enabling async, cross-functional teams to deliver value quickly, without losing sight of user experience.
She is passionate about leveraging technology to solve complex business challenges. Outside of work, Caitlin enjoys hiking, knitting and her dog.More...
Marne Visagie
Head of Operations@N/a
Verified
I am an accomplished Retail Operations Manager with extensive experience in e-commerce. Proven track record in enhancing operational efficiency, managing teams, and implementing innovative strategies in dynamic environments. Skilled in data-driven decision-making, client relationship management, and optimising internal processes. Recognised for exceptional problem-solving abilities and a commitment to achieving excellence in customer satisfaction and operational performance.More...