Years of experience: 14
Customer Success ManagerCustomer ServiceData Entry SpecialistData EntryITProduct Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Caitlin's Career Path
Jul. 2021 -Present
EYPRODUCT SUPPORT MANAGER (SCRUM MASTER)
City of Cape Town, Western Cape, South AfricaWhen I earned my Certified Scrum Master credential, I quickly transitioned into fully leading agile delivery across a globally distributed team of over 50 engineers, QA, and designers. I take pride in orchestrating smooth sprint ceremonies and coaching teams to improve velocity and predictability. One of my proudest achievements was designing onboarding processes and wikis that reduced new hi...
May. 2020 -Jul. 2021
EYProduct Support Manager
Cape Town, Western Cape, South AfricaIn this role, I managed support operations for multiple SaaS products, including overseeing a shift from a small internal helpdesk to a third-party team of 12 in Mauritius. I led onboarding, training, and operational handover while maintaining high service standards during critical product lifecycle stages. I worked closely with product owners to translate complex user feedback into actionabl...
May. 2020 -Present
EYProduction Support Manager
Cape Town, Western Cape, South Africa