Years of experience: 12
C-level ExecutiveHRCustomer ServiceChat SupportLive ChatCOO
Trust Score
Exceptionally trusted; proven professional excellence.
Annelie's Career Path
Nov. 2024 -Apr. 2025
PlentifyInterim Chief Operations Officer
City of Cape Town, Western Cape, South AfricaPlentify provides smart home energy management solutions that help households and businesses optimise their energy usage. Their platform combines intelligent IoT devices like HotBot (geyser add-on) and SolarBot (solar inverter add-on) with real-time insights and automations to help customers save on their electricity bills. During this period, I served as Director of Customer Ops while also s...
Jun. 2024 -Apr. 2025
PlentifyDirector of Customer Operations
City of Cape Town, Western Cape, South Africa• Managing and scaling the Field Operations and Customer Support functions, balancing people, systems and technology to maximise efficiency.
• Maintaining and improving Customer Experience as the company grew, including a new product launch (SolarBot) and doubling device deployments in the field through both new and existing partners.
• Working closely with the Product, Product Ops, Projects ...
Nov. 2022 -May. 2024
OfferZenVP of Customer Success
City of Cape Town, Western Cape, South AfricaOfferZen is a leading job marketplace that helps companies hire developers. Founded in Cape Town, South Africa, now operating in 18+ countries – the company mission is to connect developers to opportunities that maximise their potential. As VP Customer Success, I was responsible for: • Leading the Account Management and Talent Advisor functions at OfferZen.
• Building world-class operational ...