Vision-driven leader with over 10 years of experience scaling startups and optimizing customer success and sales development processes. I have a proven track record of accelerating revenue growth, building high-performance teams, and fostering lasting client relationships across Latin America.
Passionate about innovation and AI, I am currently advancing my expertise through a specialized program focused on Artificial Intelligence applications for business. I thrive in fast-paced environments where strategic thinking, adaptability, and execution are essential to success.
Always eager to connect with forward-thinking leaders and contribute to scaling impact through technology and customer-centric strategies.More...
As Director of Customer Journey Management at Prudential Financial, I have successfully implemented strategies to enhance customer experience and satisfaction. My achievements include the development of comprehensive customer journey maps, leading to improved customer engagement and retention. I have also introduced innovative digital solutions that have streamlined customer service processes, significantly reducing response times. My leadership has fostered a customer-centric culture within the team, driving significant improvements in customer satisfaction scores.More...