Years of experience: 22

MarketingSales & BizDevConsultingCRM managerCustomer ServiceChief Customer Officer (CCO)

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Josh's Career Path
Head of Customer Success Jan. 2025 -
Jul. 2025
Fitch Group, Inc.Head of Customer Success
United States, New YorkAs Head of Customer Success at CreditSights, a leading provider of independent credit research, the role encompasses the strategic leadership and execution of all post-sale client engagement initiatives. I was responsible for ensuring long-term client satisfaction, driving adoption of research products and platforms, and contributing to retention and growth goals. ✔ Built and developed the en...
Director of Customer JourneyFeb. 2023 -
Present
Prudential FinancialDirector of Customer Journey
New York, New York, United States
Director of Customer SuccessAug. 2021 -
Sep. 2022
SlangDirector of Customer Success
New York, New York, United StatesAi Answering Service

Josh's Posts

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    How I can help you

    Track record in human-centered design and journey management. Enhance customer outcomes, boost cross-functional collaboration, integrate feedback, manage high-value accounts, and lead growth initiatives. Optimize onboarding, develop roadmaps, secure partnerships, and drive innovation.

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    People I am looking for

    Looking for clients in: - SaaS - B2B - B2C - Technology - Hospitality - Retail

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    Experience & Cases

    - Elevated NPS by 9.2% for financial advisors - Maintained 1.4% churn rate at Slang.ai - #1 employee based on performance for 2 years - Clients: OpenTable, Slang.ai, Prudential, Metalaye

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    How to contact

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    About myself

    With 15 years of expertise in leading and developing post-sale success teams, I have excelled in technology and SaaS sectors. My efforts have consistently maintained a churn rate below 4% across products and brands.

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    Job Description

    Seeking a global leadership role in customer success to drive impactful post-sale operations and propel company growth. Eager to leverage my experience to deliver significant improvements and foster strong client relationships.

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    How to contact

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