Years of experience: 28
🔥 Startup Founder💼 C-level Executive👍 Sales & BizDev🧑🔬 Engineer🧨 Consulting🎥 Entertainment
Trust Score
Highly reliable; strong professional involvement.
Ricardo's Career Path
Mar. 2019 -Feb. 2024
Samsung Electronics MexicoTech support & B2B Sr Manager
Polanco I Sección, Ciudad de México, México · On-siteResponsible for increasing customer satisfaction and controlling product quality through quality assurance by deepening product inspection, ensuring correct product repair, reinforcing training and technical support to the national network of technicians, as well as innovation in product diagnosis and repair processes to speed up repair and reduce cost. Ensuring time-to-market by managing cer...
Jun. 2017 -Mar. 2019
TCL MultimediaLogistics & Aftersales Manager
CDMX Insurgentes Mixcoac · On-siteResponsible for the design and start-up of logistics operation: 3PL, Distribution, Appointments and Deliveries and customer service (Contact center, warranty, service network, spare parts supply) of the organization in Mexico maximizing operational efficiency with the initial scale of the business and at the same time defining the strategy and adjustment of operating cost according to the gro...
Jun. 2017 -Jun. 2017
TCL MultimediaCustomer Service manager
mexico chiluca