Melody's Posts
- Melody Jones
Operations Director
is willing to share expertiseEnhance Call Center KPIs with Analytics How I can help you
Identify and resolve issues affecting KPIs and CSAT. Enhance agent training and streamline scripts for improved customer communication.
People I am looking for
Seeking collaborations with companies, especially in subprime lending, to optimize call center performance.
Experience & Cases
Achievements: - Boosted answer rate from 60% to 85%. - Developed comprehensive process documentation. Past Clients: - Small businesses with call center challenges.
How to contact
- Melody Jones
Operations Director
is looking for a jobSeeking Call Center Director Role About myself
With two decades of leadership in call centers, I have significantly improved customer service efficiency, boosting response rates by 60%. I successfully launched and managed 4 departments, enhancing operations across 100 locations in 12 states.
Job Description
Aspiring to a Call Center Director position where I can leverage my extensive experience to elevate customer service excellence and satisfaction, ensuring optimal operational performance and strategic growth.
How to contact