Sou especialista em garantir a eficiência e a qualidade dos serviços de TI. Minha jornada profissional é marcada pela aplicação de práticas de ITIL, gestão de BPM e uso de OKRs para melhoria contínua de processos. Tenho experiência que vai desde gerenciamento de incidentes e crises até liderança de implementação de projetos de ITSM, sempre visando promover a excelência operacional.
Prezo pela colaboração e desenvolvimento de equipes, e estou sempre buscando novos desafios que me permitam contribuir significativamente para as organizações com as quais trabalho. Minha abordagem é focada em resultados mensuráveis e entrega de soluções que agreguem valor ao negócio.More...
Marcus Silva
Independent Developer
Verified
37 years of experience in IT Management, IT Operations, IT Infrastructure, Database Development and Administration, Applications Development, Offshore IT Operations, in Brazilian, Portuguese and multinational companies.More...
Besaleel Vieira
IT business architect@ArcelorMittal
Verified
As Besaleel Vieira, IT Business Architect at ArcelorMittal, I have successfully designed and implemented efficient IT systems that align with the company's business objectives. I have played a key role in digital transformation projects, leading to significant cost savings and productivity improvements. My innovative solutions have enhanced data management, business processes, inside the manufacturing area (MES system), contributing to ArcelorMittal's competitive advantage in the steel industry. Before Arcelor, I would like to provide a simple summary. I start my career as a developer (asp classic, php, delph, vb, C#). I worked as a software architect and analyst. Expand my possibilities and worked as an APS(Advanced planning schedule) consultant. Today I have been working for about 15 years in industries with manufacturing tools, such as MES, APS, ERP, CPQ, and so onMore...