Years of experience: 12

Copywriting📝 Influencer or BloggerTranslator🐦 DesignConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jackson's Career Path
Release Management AnalystSep. 2023 -
Present
TrustlyRelease Management Analyst
Vitória, Espírito Santo, Brazil- Scope Validation: Conducting scope validation of Issues Waiting to Merge, ensuring compliance. - Pull Request Review: Validating Pull Requests to ensure they are directed to the correct branch, maintaining code integrity. - Pull Request Merging: Executing merges of Pull Requests, facilitating continuous integration and delivery of new features. - Release Package Deployment: Implementing rel...
Sr Process Analyst (Chapter Lead)Jan. 2022 -
Sep. 2023
DealSr Process Analyst (Chapter Lead)
Responsible for Process Mapping and Management • Tools Used: BPMN, SIPOC, CTC, RACI Matrix Activities: • Conducting interviews with internal areas to understand needs and challenges • Brainstorming approach to contextualize problems and propose action plans • Creating and documenting processes and diagrams (process map, value chain) Continuous Process Improvement • Identifying pain points and...
Sr Process AnalystMar. 2021 -
Oct. 2021
Nexa TecnologiaSr Process Analyst
Vitória, Espírito Santo, BrasilOutsourcing Valley: - IT Service continuity management (based on ITIL). - Impact Analysis - Made from analysis of high and critical impact incidents. - Situation Management - Analysis of Crisis candidates. - Problem Management - Proactive and Critical Problem Management, from investigation to final monitoring, ensuring the quality of documentation. - Incident and Requests Management - Managem...

Jackson's Posts

  • How I can help you

    Offering services in design, process mapping, and ITSM with initial evaluations. Providing comprehensive process consultancy and assessments tailored to client needs.

  • People I am looking for

    Ideal clients include companies seeking process improvements and design solutions for the first time.

  • Experience & Cases

    Achievements and clientele include collaborations with diverse companies, offering tailored solutions to enhance their operational processes.

  • How to contact

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