Versatile IT professional with over 25 years of experience in technical support, business analysis, and project management. Proven track record in remote troubleshooting, database management, and client support across multiple platforms. Additional background in emergency services with extensive training and leadership experience. Strong skills in problem-solving, documentation, and team collaboration.More...
Angie Scott
Senior Consultant
Verified
Detail-focused IT Professional with extensive requirements gathering, process analysis and design, and troubleshooting experience in problem, knowledge, change, incident and configuration management. Special interests in system security, process improvement and ITIL/ITSM/ITOM, specifically Configuration Management Database (CMDB)/Service Mapping implementation and maintenance, project coordination/management, documentation and training.More...