Years of experience: 14
Security AnalystBI AnalystDatabase CoordinatorITData EntrySystem Analyst
Trust Score
Exceptionally trusted; proven professional excellence.
Angie's Career Path
Nov. 2024 -Present
Beacon HillSenior Specialty Software Engineer
Creedmoor, NCMember of the ServiceNow Support team, responding to incidents, service catalog tasks and other requests, primarily focused on CMDB, Discovery, and upgrade/project testing and documentation.
May. 2022 -Oct. 2023
SASSenior IT Service Management Analyst
United StatesServed as the Discovery Process Owner (fully remote), supporting the Configuration Management Database, Discovery, Service Mapping, and other aspects of the ITOM onboarding project, including lightweight involvement with Event Management. Provided recommendations based on over 10 years experience working with the ServiceNow application. Earned and maintained Certified System Administrator cer...
Nov. 2021 -Apr. 2022
Carex Consulting GroupSenior Consultant
Creedmoor, North Carolina, United StatesImplemented new ITSM process, complete with RACI, Visio diagrams, etc. to maintain and improve efficiency. Communicated with stakeholders to gather requirements and facilitate testing, while documenting requirements, creating test scenarios, and working with the development team to ensure requested changes to the instances proceeded through correct lifecycle.