Hi, I’m Lani Ignacio, a seasoned Customer Support and Success Leader with over a decade of experience transforming support teams into high-performing profit centers. With a proven track record at top companies like Zendesk, Multiplier, and Mural, I drive positive CSAT retuns, streamline escalations, and improve customer experience through strategic training, workflow optimization, and impactful engagement. If your goal is to turn customer service into a revenue-generating advantage, let’s connect!More...
Romina Robles
Customer Service Representative
Verified
I am a dedicated advocate of customer satisfaction with a deep interest in User Experience.
With a strong background in customer service, I am passionate about empathizing with users and create personalized, valuable experiences delivering effective solutions that meet their needs. My interest in understanding customers and their behavior has grown significantly through these experiences, leading me to pursue training in UX and Psychology.
Working in back office roles has also helped me to refine my problem-solving and analytical abilities,
optimizing processes through supportive roles and ensuring quality assurance across different areas.
I enjoy being part of collaborative environments, as I find great value to the dynamic of working with diverse teams from around the globe. This exposure has broadened my perspective and inspired me to find innovative solutions by embracing different viewpoints.
Beyond my professional interests, I am deeply inspired by arts and wellness. I studied graphic and multimedia design and enjoy exploring creativity. Maintaining a healthy and balance lifestyle, is important to me, as I integrate into both my professional and personal pursuits.
My personal commitment to healthy living further complements my professional ethos, fostering a balanced approach to both life and work.More...
Carina Flesch
Salesforce Administrator@MURAL.
Verified
Salesforce Sales & Service Cloud
RevOps Tech Stack
ConsultingMore...
Mary Halling
External Affairs, Learning and Engagement Director@City Year
Verified
For the last 3 years, I've spent most of my time design engaging events, convenings, and learning experiences for the 110+ educators in City Year's Network for School Improvement (NSI) pilot program. Funded by the Bill & Melinda Gates Foundation, our team has supported 36 public schools across Milwaukee, Tulsa, and Jacksonville to reimagine what schools can be, using Continuous Improvement methodologies, while keeping student and teacher voices at the center.
The pilot is coming to a close this summer. Telling the story of my colleagues' work through journal articles (I'm published, y'all!), newsletters, slide decks, blog posts, social media, and conference abstracts was another part of my role that I've relished. Coming up with just the right language for a certain audience is a puzzle I will always enjoy putting together.
In the past I've facilitated group trainings and onboarding for new employees and partners, founded product user communities, and managed multiple tech platforms and databases to streamline processes and ensure quality standards. I am globally-minded, with a degree in International Studies and spent 2.5 years living abroad in Argentina. I'm bilingual in English and Spanish, and passionate about equitable community engagement.
I am driven by connecting people with relevant resources that move their work forward, with a little humor mixed in.More...
Dominique Hardy
Project Manager
Verified
Creative / project manager with 20 years experience. Specialises in design, consulting, project operations/set up, sales operations and creative direction.More...
Amy Young
Operations Manager@Self-employed
Verified
Amy is a seasoned operations manager with experience leading organizations through growth and changing environments. She comes with an extensive background in business operations, program management, and strategic planning. Amy is a dynamic professional with over a decade of experience managing various operational processes, ensuring productivity and efficiency. Before her self-employment, she worked with a mix of start up and fortune 500 compaies where she honed her leadership skills and gained valuable industry experience. Amy is known for her strong problem-solving abilities and strategic thinking. She continually seeks opportunities to drive business growth and improve operational processes.More...
Talent Acquisition Specialist at Kimberly-Clark Corporation.
Responsible for sourcing, recruiting, and hiring top-tier talent to meet the company's workforce needs. With a strong background in human resources.
Skilled in various aspects of talent acquisition, including recruitment marketing, candidate assessment, and onboarding.More...