Support Team Lead
• Function as the first point of customer´s issues resolution
• Ensure SaaS optimal performance with multiple teams and Integrations points/Software’s such as Shopify, Magento, ShipStation, ERP´s and CRM´s, and part of my daily duties was to check the performance of our Retail Software, settings and configurations, everything from Sales on Client´s web site to shipment and order competition.
• Monitor software performance through Ticketing system
• Monitor client´s servers performance
• Lead support meetings with clients
• Provide Analysis on a weekly basis of current issues and trends to avoid them
• Check on team performance
• E-commerce developments TrainnerMore...
Alok Choudhury
Program manager@MPhasis
Verified
Proficient Program Manager currently serving at MPhasis, a leading IT services company. With a strong technical background, he has made significant contributions to the company with my exceptional management skills. Prior to joining MPhasis, held several key positions in renowned IT firms (Publicis Sapient,Unisys,Opinio App, Cognizant and TCS) where i honed my expertise in project management, strategic planning, and team leadership. I am a safe certified scrum master and continuously updating my knowledge aMore...
Priyakant Charokar
Architect@Financial Services
Verified
Hi, I’m Priyakant — a seasoned tech leader with deep expertise in enterprise architecture, cloud modernization, data engineering, and AI/ML integration. I’ve led large-scale digital transformation programs across BFSI, retail, and healthcare, managing teams of 90+ and driving measurable business outcomes.
I’m currently open to freelance, advisory, or part-time consulting roles where I can help startups or enterprises build scalable tech strategies, optimize cloud cost through FinOps, modernize legacy systems, or explore real-world Generative AI applications.
Let’s collaborate to turn complex challenges into practical, high-impact solutions.More...
Mradu Rathore
Senior Technical Specialist - Infrastructure@TELUS Digital
Verified
Mradu Rathore is a Senior Customer Service Specialist at TELUS Digital, where she leverages her expertise to enhance customer satisfaction and streamline service operations. With over a decade of experience in digital customer engagement, Mradu has successfully led initiatives that improved response times by 30% and increased customer retention rates. Her innovative approach to problem-solving and her commitment to excellence have earned her multiple accolades, including the TELUS Customer Service Excellence Award. Outside of work, Mradu is passionate about mentoring young professionals and actively participates in community outreach programs focused on digital literacy.More...
Alhagie Bai Cham
Software/DevOps Engineer@Whitespace Ltd.
Verified
I am a seasoned Software and DevOps Engineer at Whitespace with a strong track record of designing, testing, and maintaining scalable software systems. My expertise spans the entire software development lifecycle—from gathering requirements with product owners and collaborating with business analysts to crafting user stories, designing robust architectures, and implementing efficient server-side logic that ensures high performance and responsiveness.
Beyond development, I specialize in automating and streamlining operations to enhance continuous integration, testing, deployment, and monitoring. My ability to bridge the gap between development and operations enables me to drive efficiency, reliability, and scalability across software infrastructure.
I hold a Bachelor’s degree in Electrical Engineering from the University of Washington, Bothell, and have earned several industry-recognized certifications, including AWS Solutions Architect Associate, Terraform Associate, and Certified Kubernetes Application Developer. Committed to continuous learning, I stay at the forefront of evolving technologies, applying best practices to solve complex engineering challenges.
Technologies I Work With Regularly:
• Languages & Frameworks: Python, Java, React
• Cloud & Infrastructure: Amazon Web Services, Terraform, Kubernetes, Docker
• Version Control & CI/CD: Git, GitLab, GitHub, GitHub Actions, Jenkins
Driven by a passion for innovation and problem-solving, I take pride in developing solutions that optimize performance, scalability, and reliability.More...
Prasenjit Choudhury
Sr. Program Manager@Amazon
Verified
Prasenjit Choudhury is a seasoned professional with a rich background in program management, currently holding the position of Senior Program Manager at Amazon. With a keen understanding of the intricacies of project management, he has been instrumental in driving numerous successful initiatives within the organization. Prasenjit brings with him an impressive blend of technical knowledge and leadership skills, honed through years of experience in the tech industry. Prior to joining Amazon, he held various key positions in prominent tech companies, showcasing his ability to deliver high-quality results in fast-paced and challenging environments. Prasenjit holds a Bachelor’s degree in Computer Science, further solidifying his expertise in the field. His commitment to excellence and innovative approach to problem-solving continues to contribute to his professional success at Amazon.More...