Years of experience: 8
MarketingITSales & BizDevSystem AnalystAffiliate MarketingAssistant
Trust Score
Exceptionally trusted; proven professional excellence.
Alberto's Career Path
Jul. 2022 -Present
MphasisEcommerce Support Specialist
gusds
Jul. 2018 -Jul. 2022
Teamwork CommerceTeam Lead (Retail SaaS Company)
Querétaro Area, Mexico Teamwork Commerce (Retail-SaaS company)
Support Team Lead
• Function as the first point of customer´s issues resolution
• Ensure SaaS optimal performance with multiple teams and Integrations points/Software’s such as Shopify, Magento, ShipStation, ERP´s and CRM´s, and part of my daily duties was to check the performance of our Retail Software, settings and configurations, everything from Sa...
Oct. 2017 -Jul. 2018
TCSTechnical Support Analyst
Querétaro Area, MexicoTechnical support for retail stores “Smart & Final”
Monitoring to POS systems and networks
POS hardware/software support and troubleshooting
Admin. Support for daily reports
Deployment of new business software support
Account creations, settings corrections
Manage high risk issues for the POS in time and form
Customer guidance for store procedures and business software applications
To provide...