Years of experience: 14
MarketingITSolution IntegratorSales & BizDevEngineerCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Prasenjit's Career Path
Apr. 2024 -Present
AmazonSenior Program Manager
Cupertino, California, United StatesLeveraging the power of GenAI and LLMs to deliver smiles to Billion+ customers...
Jan. 2021 -Apr. 2024
EltropyDirector of Customer Success
San Jose, California, United States• Led a team of highly capable Customer Success Managers to support Eltropy’s Tier-1 enterprise accounts, achieving 93% GRR over 2 years
• Implemented a scalable onboarding program using standardized process, and customer success lifecycle management tools (ChurnZero, GuideCX), increasing efficiency and reducing time-to-value for clients by 30%
• Introduced In-App Assistance tooltip, providin...
Apr. 2019 -Jan. 2021
AppleProduct Analyst (Contract)
Sunnyvale, California, United States• Implemented enterprise-wide IT incident management and notification program spanning 13000+ users in product support and IT operations orgs.
• Reduced Mean time to Response (MTTR) SLA breaches from 34.8% to 12.6% and reduced Resolution Turn Around Time (TAT) SLA breaches from 13.2% to 5.4%
• Reduced licensing cost by centralizing procurement, reducing monthly license expense by ~$100k/month