Years of experience: 21
ITCustomer ServiceHelp Desk SupportSystem ArchitectBackend DeveloperChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Shane's Career Path
Mar. 2021 -Present
CiscoStaff Software Engineer
Austin, Texas, United StatesWorking on improving developer productivity, product quality, and release cycle for the Lifecycle track of CX Cloud.
Mar. 2020 -Mar. 2021
KhorosStaff Software Engineer
Austin, Texas, United StatesContinuing to serve as Team Lead for Care Analytics and Tech Lead for the Khoros Analytics project. * Lead the project to implement platform analytics, coordinating and collaborating with cross-product development teams
* Added 4 additional developers to the team, allowing great delegation of responsibility
* Migrated the Care Analytics stack from AWS ECS to Kubernetes in order to work more e...
Oct. 2018 -Mar. 2020
KhorosSenior Software Engineer
Austin, Texas AreaKhoros is the result of the merger between Lithium and Spredfast, combining the best-of-breed Social Care and Social Marketing products. In March 2019, assumed duties as Team Lead of Care Analytics. - Onboarded 3 new developers (2 remote, 1 local), more than doubling the size of the team.
- Worked with Product Management, Quality Assurance, User Experience, and Documentation to define process...