Years of experience: 8
HRFinanceCall CenterFinancial AnalystCall Center SupervisorCall Center Trainer
Trust Score
Exceptionally trusted; proven professional excellence.
Mansi's Career Path
Oct. 2023 -Nov. 2023
Canada LifePublic Service Health Care (Federal Government) Representative
Mar. 2023 -Present
Canada LifeGroup Retirement Services Representative
● Responding to incoming calls from plan members of group policies, policy plan administrators and other financial institutions’ representatives regarding investment and retirement savings products offered by Canada Life.
● Meeting established service targets and key performance indicators.
● Providing superior and accurate customer service solutions.
● Handling transfers between investments ...
Jan. 2022 -Feb. 2023
IntouchCXL2 Technical Team Manager
Winnipeg, Manitoba, Canada- Lead a team of 18-20 agents to meet the line of business’ weekly and monthly deliverables to the satisfaction of our Client.
- Trained in Quality Assurance with regular QA development evaluations.
- Ensure proficient training, professional development and practice sustained employee engagement in order to prepare, grow and retain employees.
- Manage operational performance to meet key perfo...