Director of CX Operations@Blue Cross Blue Shield of Louisiana
Verified
Results-driven IT Product/Program Manager and Business Development Professional with over 25 years of experience leading cross-functional teams and driving business growth. Skilled in software development lifecycle (SDLC), customer experience (CX) analytics, and agile methodologies, I specialize in optimizing operations, implementing AI-driven solutions, and enhancing customer engagement. With a strong background in executive communication, strategic planning, and large-scale project management, I thrive in fast-paced environments that require creative problem-solving and decisive action. Fluent in Mandarin Chinese, I bring a global perspective to business strategy and development. Currently seeking contract opportunities where I can leverage my expertise to drive innovation and efficiency.More...
Mansour Elsayeh
Installation Manager@Guest-tek Interactive Entertainment
Verified
As Mansour Elsayeh, Installation Manager at Guest-tek Interactive Entertainment, I have successfully overseen and managed numerous installation projects, ensuring they are completed on time and within budget. I have demonstrated excellent leadership skills, effectively coordinating teams to achieve project goals. I have also excelled in troubleshooting, resolving technical issues swiftly to ensure minimal disruption to operations. My expertise has significantly improved the efficiency and quality of installations, leading to increased customer satisfaction.More...