A seasoned public affairs and public policy professional with over 15 years of experience driving impactful change in the technology, mobility, retail, and healthcare sectors across Mexico and LATAM.
I specialize in building multi-stakeholder alliances, designing effective advocacy and communications campaigns, and leveraging grassroots efforts to successfully navigate complex regulatory environments and mitigate risk.
My expertise lies in translating strategic thinking and complex analysis into collaborative actionable plans that foster strong relationships with both public and private stakeholders.More...
Diana Militaru
Customer Support Group Manager
Verified
Customer Support Leader | Building world-class teams & seamless customer experiences
With 10+ years steering customer-centric organisations, I turn service desks into strategic growth engines. I’m at my best rallying diverse, high-performing teams around a shared mission: deliver seamless, impactful support that customers remember—and that drives measurable business value. Let’s connect if you’re scaling service operations or transforming CX into competitive advantage.
Scale & Structure: Coordinated and mentored medium-large teams of 70+ specialists worlwide, launching multilingual hubs that cut average handle time 35 % while supporting 3× ticket volume.
Crisis-Ready Leadership: From hyper-growth SaaS launches to 24/7 outage war-rooms, I create playbooks that turn high-pressure moments into loyalty-building wins.
Data-Driven Optimisation: Blend empathy with analytics—leveraging CSAT and real-time dashboards to surface insights, slash backlog and lift first-contact-resolution above 90 %.
Process Innovation: Rolled out AI chatbots, self-service knowledge bases and Zendesk/ CSM (ServiceNow) automations that saved 25% of incoming volumes.
Customer Loyalty & Revenue: Partner cross-functionally with Product & Economy to feed VOC into roadmaps, boosting expansion and driving a sustained +28-point CSAT jump.More...
Artur Miglio
Senior Frontend Engineer - Web Developer@Back Market
Verified
Artur Miglio is a seasoned Senior Frontend Engineer - Web Developer at Back Market, where he specializes in creating seamless user experiences. With over a decade of experience in web development, Artur has a passion for crafting innovative and efficient web solutions. He holds a BSc degree in Graphic Design from the University of Minas Gerais, one of the most influential design schools in Brasil. Outside of work, Artur loves exploring the intersection of technology and art, often dabbling in sound design and interactive installations.More...
Hugo Rodriguez
Strategy Director@Human Quality
Verified
Seasoned strategist with vast experience in the field of human resources. As the Strategy Director at Human Quality company, i am responsible for developing and implementing strategic initiatives to drive growth and performance. Studied Business Administration and have honed my skills in strategic planning, business development, and operational efficiency. Throughout my career, i have consistently demonstrated my ability to drive results through effective leadership and management. My deep understanding of human resources and unwavering commitment to excellence has made me an invaluable asset to the Human Quality company.More...
Luiz Chiaradia
Senior Engineering Manager@Preply
Verified
I'm a Software Engineering Manager with over ten years of experience leading teams in fast-paced and multicultural work environments. I focus on growing my team and delivering high-quality products that provide value to customers.
At heart, I'm a software engineer who likes to delve into complex technical problems. Over the years, I've had the opportunity to work with a variety of software development technologies and approaches, including Generative AI, microservices, event-driven architectures, JVM-based programming languages (Java and Kotlin), Machine Learning, cloud computing platforms (AWS and Azure), containers, and so on.More...