Years of experience: 9
CopywritingEducationHRCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Diana's Career Path
Sep. 2022 -May. 2025
PlaytikaGroup Manager
Bucharest, Bucharest, Romania- Spearheaded AI integration projects, proactively enhancing business impact and elevating customer success metrics through innovative technology and automation (YMeadows, UiPath, CSM).
- Executed high-impact, data-driven programs aimed at improving key OKRs, fostering alignment across departments to boost organizational cohesion and collaboration.
- Ensured strategic alignment with business ...
Sep. 2018 -Sep. 2022
FREENOWSenior Manager Customer Support
Bucharest, Romania• Successfully led the transition from a local platform (Clever) to a global environment (FREE NOW - former MyTaxi) by designing and implementing migration strategies focused on efficiency, scalability, and productivity. • Developed and delivered comprehensive reports and analyses to monitor progress against targets and budgets, enabling informed decision-making. • Conducted competitive analy...
Mar. 2017 -Sep. 2018
4financeHead of Sales and Customer Care
- Exceeded sales targets up to 15% by implementing successful new customer acquisition and retention strategies. • Drove up to 20% year-over-year growth by spearheading volume delivery and sales growth initiatives. • Aligned performance targets with forecasts for improved efficiency in headcount, budgeting, and role optimization • Analyzed competitive markets to align offerings with shifting ...