Maísa Andrade, as a Resolutions Team Representative at Foundever, your task is to manage and resolve customer complaints and issues efficiently. This involves liaising with various departments to ensure customer satisfaction and improve the company's services. Over the past month, you have successfully resolved 90% of customer issues, demonstrating excellent problem-solving and communication skills. Moving forward, we aim to improve our response time and continue to enhance customer experience. The company appreciates your dedication and looks forward to your continued contributions.More...
Natalia Kostadinova
Technical support@Foundever™
Verified
Natalia Kostadinova is a dynamic Technical Support Specialist at Foundever™, where she excels in resolving complex technical issues and enhancing customer satisfaction. With over three years of experience in the tech industry, Natalia has a proven track record of implementing innovative solutions that streamline support processes and reduce response times by 30%. Her exceptional communication skills and deep technical expertise have earned her recognition as a top performer within the company. Natalia is passionate about leveraging technology to improve user experiences and is committed to ongoing professional development to stay ahead in the rapidly evolving tech landscape.More...
Marco Arguedas
Technical Team Manager (Production)@Foundever™
Verified
Highly skilled and results-oriented manager, with wide experience in leading teams from 10 to 30
members, and business operations of up to 50 people. Over 7 years in the contact center industry,
leading customer service, pre-sales, sales, and technical support teams in demanding environments,
organizing, analyzing and managing complex obstacles. Successfully sustained small-operations
performance and proactively worked on improvement action plans, reporting, key performance
indicators creation, and successful implementation of new lines of business in order to promote
development, growth and revenue for the company.
Sound engineering in Christian Churches, live events, recording. Piano. Singer (+4 yrs).
Video editor for US companies through outsourcing services.More...
Sofia Ayer
Business Team Lead@Foundever™
Verified
Lara Flores
Customer Service Representative@Foundever™
Verified
Lara Flores is a dedicated Customer Service Representative at Foundever™, where she excels in delivering exceptional customer support and fostering positive client relationships. With over five years of experience in the industry, Lara has a proven track record of resolving complex customer issues swiftly and efficiently, contributing to a 20% increase in customer satisfaction ratings. Her proactive approach and strong communication skills have made her a valued team member, consistently driving improvements in service delivery. Outside of work, Lara is passionate about community service and volunteers regularly at local non-profit organizations.More...
Denis Doucet
Telecom Engineer@Foundever™
Verified
Shanon Wilson
Senior IT Manager@Foundever™
Verified
Josh Nelson
Telephony Engineer@Foundever™
Verified
Irina Serrano
PMO | Product Manager | Account Manager
Verified
Data-driven solution finder with 15 years of experience
in digital project and product management (agile and
waterfall methodologies) for local and global customers.
I have worked on different digital projects, such as
custom digital solutions, web apps and content and
CRM strategy.
Always focused on developing and delivering the best
solution to meet the needs of the business or the user,
and considering the proper schedule for each delivery.
Quality and deadlines are balanced in every project I'm
involved.
With a proactive and facilitator mindset, I'm able to lead
creative and strategic multidisciplinary teams being a
liaison between business strategy, customers and
internal teams.More...