Laura Goodwin-Wright is a dedicated Bookkeeper, Notary Public, and Office Manager at Wynton's Pest Control, where she has streamlined financial operations and enhanced office efficiency since joining in 2022. With a keen eye for detail and a passion for organization, Laura has implemented innovative bookkeeping systems that have reduced costs by 15% and improved financial reporting accuracy. Her leadership in office management has fostered a collaborative and productive workplace, earning her the Employee of the Year award in 2023. Laura also works remotely for a tax preparation software company providing customer service as a resolution desk supervisor. Outside of work, Laura is an avid knitter and volunteers her time supporting breastfeeding families in her community.More...
Maísa Andrade
Resolutions Team Representative@Foundever
Verified
Maísa Andrade, as a Resolutions Team Representative at Foundever, your task is to manage and resolve customer complaints and issues efficiently. This involves liaising with various departments to ensure customer satisfaction and improve the company's services. Over the past month, you have successfully resolved 90% of customer issues, demonstrating excellent problem-solving and communication skills. Moving forward, we aim to improve our response time and continue to enhance customer experience. The company appreciates your dedication and looks forward to your continued contributions.More...
Rommel Maravilla
Quality Manager@Foundever™
Verified
Rommel Maravilla is a dedicated Quality Manager at Foundever™, where he leverages over a decade of experience to enhance operational excellence and drive continuous improvement. Known for his meticulous attention to detail and strong leadership skills, Rommel plays a pivotal role in ensuring top-tier quality standards across all projects. He holds a Bachelor's degree in Computer Engineering and is passionate about implementing innovative solutions to complex challenges. Outside of work, Rommel enjoys traveling, exploring the wonder and beauty of the place and its culture.More...
Kari Laakso
Customer service resperantive@Foundever™
Verified
Kari Laakso is a dedicated Customer Service Representative at Foundever™, renowned for his exceptional communication skills and commitment to enhancing customer satisfaction. With over five years of experience in the industry, Kari has a proven track record of resolving complex customer issues efficiently and fostering long-term client relationships. His innovative approach to problem-solving and proactive attitude have contributed significantly to streamlining support processes and improving service delivery.More...
Aleksandra Rendulic
Account Manager@Foundever™
Verified
Georgia Chioti
Operations Manager@Foundever™
Verified
Georgia Chioti is the Operations Manager at Foundever™, where she excels in streamlining processes and enhancing team productivity. With over a decade of experience in management across multiple functions and industries, Georgia has a proven track record of implementing innovative solutions that drive efficiency. She holds a Master’s degree in Innovation Management and Entrepreneurship from the Hellenic Open University, complementing her BSc in Mathematics. Outside of work, Georgia is passionate about photography, hiking and pastry cooking.More...
Jorlan Cerda
VP Quality, Training & Continuous Improvement@Foundever™
Verified
As VP of Performance and Continuous Improvement at Foundever, I have led a team of over 44,000 employees across 10 markets to deliver outstanding customer experience, quality, and training. I have a proven track record of driving continuous improvement, innovation, and savings for BPO clients in various industries, such as airlines, financial institutions, hotels, and tech.
I am a certified Lean Six Sigma Blackbelt professional with more than 15 years of experience in BPO operations, data analytics, business intelligence, and performance management. I am passionate about transforming the BPO industry by applying lean six sigma principles and tools to enhance customer satisfaction, retention, productivity, and revenue. My core strengths are operations, data analytics, business intelligence, and lean six sigma. My core asset is innovation.More...
Juan Manuel Jaramillo
Business Unit Director@Foundever™
Verified
Strategic and results-driven operations leader with more than 13 years of experience managing large-scale accounts across diverse industries including technology, retail, and consumer electronics.
Proven track record in driving operational excellence, optimizing financial performance, and fostering strong client relationships. Adept at leading teams, implementing process improvements, and managing complex client escalations.
Dedicated to aligning operational strategies with business goals to deliver exceptional results.More...
Morain Gable
Customer Service Representative@Foundever™
Verified
The only way I would leave my current employer would be for voiceover work. Will, however, take on a variety of positions in addition to it. The zero years experience is a reference to voiceover work; in every other respect I have decades worthMore...
Christopher Thompson
Customer Service Representative@Foundever™
Verified
As a professional, published author and editor, I split my time between my day job with Foundever and creating new stories and worlds!More...
Mario Andres Arredondo Rubí
Security Network Engineer@Foundever™
Verified
Network security engineer focused on network vulnerabilities, firewalls, Cisco ISE expert, AAA, Wireless and VPN deploymentsMore...
Catalin Filip
Customer Service Representative@Foundever™
Verified
Victoria Bianchini
Learning Specialist@Foundever™
Verified
Profissional bilíngue (português e inglês – C1) com experiência diversificada em atendimento ao cliente, treinamento de equipes, educação e gestão de contratos públicos. Ao longo da minha trajetória, atuei em projetos de grande porte, liderando equipes de até 120 pessoas, desenvolvendo treinamentos com alto índice de satisfação e implementando processos organizacionais eficientes.
Minha experiência inclui:
Gestão de projetos e equipes em contextos de alta responsabilidade, como contratos com o TRE e Senado Federal.
Condução de treinamentos bilíngues com média de 90% de satisfação e aceleração do tempo de alcance de metas por novos colaboradores.
Experiência em educação infantil e fundamental, incluindo metodologias adaptadas para crianças neurodivergentes.
Comunicação clara e eficiente em inglês e português, tanto com clientes quanto em ambientes corporativos e institucionais.
Atualmente, estou em transição de carreira para a área de Tecnologia da Informação, com foco em desenvolvimento back-end. Estou me aprofundando em linguagens de programação, lógica, bancos de dados e arquitetura de sistemas, buscando oportunidades para aplicar minhas habilidades de resolução de problemas, gestão e análise no desenvolvimento de soluções tecnológicas escaláveis e eficientes.
Meu objetivo é unir minha bagagem profissional à tecnologia para criar sistemas robustos, seguros e orientados às necessidades do usuário.More...
Natalia Kostadinova
Technical support@Foundever™
Verified
Natalia Kostadinova is a dynamic Technical Support Specialist at Foundever™, where she excels in resolving complex technical issues and enhancing customer satisfaction. With over three years of experience in the tech industry, Natalia has a proven track record of implementing innovative solutions that streamline support processes and reduce response times by 30%. Her exceptional communication skills and deep technical expertise have earned her recognition as a top performer within the company. Natalia is passionate about leveraging technology to improve user experiences and is committed to ongoing professional development to stay ahead in the rapidly evolving tech landscape.More...
Sofia Ayer
Business Team Lead@Foundever™
Verified
Ellis Marques
Learning Specialist@Foundever™
Verified
Ellis Marques is a dynamic Learning Specialist at Foundever™, where she design innovative training programs to enhance employee development and engagement. With over two years of experience in the field, Ellis excels in creating interactive learning experiences that drive performance. She hold a Master's degree in Educational Technology and are passionate about leveraging digital tools to transform traditional learning environments. Outside of work, Ellis enjoys coffee and exploring new technologies.More...
Courtney Harris
Director, Products@Foundever™
Verified
With a rich creative foundation and a passion for challenging convention, I specialize in shaping human-centered experiences within organizations. Guided by the belief that empowered, purpose-driven individuals are the catalyst for innovation, I cultivate cultures that thrive on collaboration, inclusion, and excellence.
Leveraging AGILE and ADDIE methodologies, I design and deliver impactful programs and content that elevate both processes and people. My leadership philosophy hinges on continuous improvement through thoughtful feedback and goal-driven development, empowering teams to realize their full potential.
My global perspective is built from leading diverse creative teams—Content Writers, Copywriters, Video Producers, Graphic Designers, UX Designers, and Production Managers—across the Philippines, Brazil, France, and the U.S., driving bold ideas and tangible results at scale.
By weaving strategy, creativity, and inclusivity into everything I do, I help teams transcend limits, spark innovation, and deliver exceptional outcomes around the globe.More...
Kelly Burgos-Fernandez
Instructional Designer@Foundever™
Verified
Alex Pegg
Instructional Design Manager@Foundever™
Verified
Hazel Antonio
Senior Quality Manager@Foundever™
Verified
Senior Quality Manager with 15+ years of experience in quality assurance, process improvement, and operational excellence across the BPO and customer service industries. I specialize in performance analysis, compliance audits, Lean Six Sigma practices, and team development. Currently leading quality initiatives for North America at Foundever, I’m open to collaborative projects, consulting work, or short-term engagements that align with driving measurable improvements in quality, compliance, and customer experience.More...
Lara Flores
Customer Service Representative@Foundever™
Verified
Lara Flores is a dedicated Customer Service Representative at Foundever™, where she excels in delivering exceptional customer support and fostering positive client relationships. With over five years of experience in the industry, Lara has a proven track record of resolving complex customer issues swiftly and efficiently, contributing to a 20% increase in customer satisfaction ratings. Her proactive approach and strong communication skills have made her a valued team member, consistently driving improvements in service delivery. Outside of work, Lara is passionate about community service and volunteers regularly at local non-profit organizations.More...
Marco Arguedas
Technical Team Manager (Production)@Foundever™
Verified
Highly skilled and results-oriented manager, with wide experience in leading teams from 10 to 30
members, and business operations of up to 50 people. Over 7 years in the contact center industry,
leading customer service, pre-sales, sales, and technical support teams in demanding environments,
organizing, analyzing and managing complex obstacles. Successfully sustained small-operations
performance and proactively worked on improvement action plans, reporting, key performance
indicators creation, and successful implementation of new lines of business in order to promote
development, growth and revenue for the company.
Sound engineering in Christian Churches, live events, recording. Piano. Singer (+4 yrs).
Video editor for US companies through outsourcing services.More...
Denis Doucet
Telecom Engineer@Foundever™
Verified
Shanon Wilson
Senior IT Manager@Foundever™
Verified
Josh Nelson
Telephony Engineer@Foundever™
Verified
Vanessa Vargas
Omboarding Specialist@Movate
Verified
Proactive and customer-focused professional responsible for guiding clients through the process of joining the company, ensuring a smooth and positive onboarding experience. I serve as the first point of contact for clients interested in partnering with Olo, assisting them with inquiries, providing clear information, and supporting them throughout the decision-making process.
I bring a strong background in customer service, cold calling, and international logistics, which allows me to communicate effectively, build trust, and handle client needs with efficiency and professionalism. I hold a degree in International Business from Universidad Libre de Colombia, and I am fluent in both English and Spanish, enabling me to work confidently in diverse and global environments.More...
Mariana Fernandes
Digital Marketeer
Verified
With over three years of experience as an E-commerce and Digital Marketing Specialist, I have worked as a freelancer developing PPC strategies and results-oriented digital campaigns. Previously, I worked as a Customer Service Consultant at Sitel Group (Foundever), etc, improving my communication and technical problem-solving skills in multilingual environments. My mission is to support companies in achieving their digital goals by combining creativity and analysis to deliver effective solutions aligned with organizational goals.More...
Irina Serrano
PMO | Product Manager | Account Manager
Verified
Data-driven solution finder with 15 years of experience
in digital project and product management (agile and
waterfall methodologies) for local and global customers.
I have worked on different digital projects, such as
custom digital solutions, web apps and content and
CRM strategy.
Always focused on developing and delivering the best
solution to meet the needs of the business or the user,
and considering the proper schedule for each delivery.
Quality and deadlines are balanced in every project I'm
involved.
With a proactive and facilitator mindset, I'm able to lead
creative and strategic multidisciplinary teams being a
liaison between business strategy, customers and
internal teams.More...