Years of experience: 13

Partnerships ManagerMarketingITSales & BizDevCustomer ServiceConsulting

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Irina's Career Path
PO/PMMay. 2024 -
Apr. 2025
EurofarmaPO/PM
- Managed “Programa Lena” increments development: a solution for tracking Nuvyor (lenalidomide) prescription and dispensing. After these increments, 70% of the solution functionalities are self-service (previously, it was 30%), reducing the reasons for calling the contact center; - This solution was built with low-code software customized for Eurofarma’s needs. Besides doctors and pharmaceuti...
Sr. Manager of CX Sales and Solutions BRDec. 2022 -
Oct. 2023
Foundever™Sr. Manager of CX Sales and Solutions BR
- Responsible for the commercial and solutions team, structuring all the prices and commercial proposals to support Operations Managers, Hunter and Account Manager. 11 new business and cross/upsell projects sold, varying between social media, trainings and customized solutions; - Structured Digital Solutions Sales OPS within 1 month; - Responsible for all the company's answers to RFPs; - Resp...
Global Solutions Continuous Improvement and Quality ManagerApr. 2022 -
Dec. 2022
Sitel GroupGlobal Solutions Continuous Improvement and Quality Manager
- Part of the global team that supported all the local digital, learning, tech, and analytics solutions teams. This team was composed of an HR Manager, Finance Manager and PMO; - Responsible for standardizing processes between teams from the same vertical and different countries, and also between different verticals; - Responsible for identifying improvement points in the workflow of the solu...