Joanna Vinick is a senior Customer Success and Experience leader with over a decade of experience building and scaling global teams, systems, and strategies across the SaaS industry. She has led post-sales organizations supporting enterprise and mid-market clients, implemented platforms like Gainsight, Smartsheet, and Salesforce, and developed frameworks that improved adoption, retention, and customer satisfaction. Known for her ability to blend data-driven insights with people-focused leadership, she has consistently driven measurable impact on renewal strategies, risk mitigation, and revenue growth.
Beyond her corporate leadership roles, Joanna is growing a luxury travel advising business that helps clients design meaningful, stress-free experiences.More...
Andrea Bailey
Director of Customer Experience
Verified
Strategic customer leader with over a decade of experience in customer success, sales & operations. Proven track record scaling complex implementation processes to managed CS teams, and benchmarking key touchpoints in the customer journey. Excellent at building trust across org functions, aligning priorities, and acting as voice of the customer to influence roadmap planning. Skillset spans experience within customer, product and marketing teams.More...
Erica Crossen Venuto
Chief Experience Officer@Watching That
Verified
Experienced executive specializing in customer experience, account management, and software implementation, with leadership roles at Watching That, Brightcove, and EverTrue. Over 15 years of expertise in driving global customer success and AI-driven solutions.More...