Years of experience: 12
Data EntryAssistantEntertainmentConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Joanna's Career Path
Mar. 2022 -Nov. 2024
Panorama EducationVice President of Client Experience, Strategy & Operations
Boston, Massachusetts, United StatesAt Panorama Education, I led strategy and operations for a diverse and dynamic Customer Experience organization, supporting Professional Services, Technical Support, Implementation, and Account Management teams. My work focused on building scalable systems, aligning cross-functional strategies, and delivering measurable value to our customers. Key Contributions & Achievements: • Built and Sca...
Aug. 2021 -Mar. 2022
BrightcoveSenior Director of Customer Success Operations & Strategic Programs
Boston, Massachusetts, United States- Oversaw three distinct teams that underpin the day-to-day operations and long term strategy of our global Customer Success team: Customer Success Operations, Customer Experience Management, and Community & Advocacy
- Drove the long-term vision for value-add customer programs such as Platinum+, Health Checks, Executive Sponsorship, etc - each playing an important part in supplementing our cu...
Jan. 2019 -Jul. 2021
BrightcoveDirector of Global Customer Experience
Greater Boston Area● Oversee four global teams executing customer success operations, community and advocacy programs, as well as customer-facing engagements which support our customers and their business objectives; this includes Customer Success Operations that that supports our VOC and tech touch programs, CS enablement, and our Gainsight instance. Also includes a team of Customer Experience Managers who del...