Years of experience: 14

U.S. Virgin IslandsComplaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Andrea's Career Path
Director of Customer OperationsNov. 2021 -
Sep. 2024
TangoDirector of Customer Operations
Global Lead for Client Success, UberTransitDec. 2020 -
Nov. 2021
UberGlobal Lead for Client Success, UberTransit
Senior Customer Success Manager, UberTransitFeb. 2019 -
Dec. 2020
UberSenior Customer Success Manager, UberTransit

Andrea's Posts

  • About myself

    Proven leader in cross-functional collaboration, adept at process creation and client journey mapping. Built customer function in a Series A startup from $0 to $5.5M ARR. Launched Intercom support, hired BPO, and expanded Uber Transit CS team to six.

  • Job Description

    Seeking opportunities in Customer Experience roles, focusing on enhancing client satisfaction and driving business growth through strategic initiatives and team leadership.

  • How to contact

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