client services for software startups@Senetus limited
Verified
Gareth Rees, a seasoned client services expert , has consistently driven exceptional client satisfaction and retention for software startups. Under his leadership, the client services team achieved a 98% customer retention rate, contributing to a 40% increase in annual revenue. Gareth spearheaded the development of an innovative client onboarding program, reducing integration time by 30% and enhancing user experience. Skilled in Building teams, processes and policies.More...
Christina Harris
Customer Success Manager@ServiceNow
Verified
Highly experienced Enterprise Customer Success Manager working in the SAAS space with 8 years of client facing experience. Working on teams within startups and non-startup environments. Using a consultative approach while working with enterprise executive level clients [CIO, VP, EVP etc.] to use our software to create solutions to their problems, execute initiatives, and accomplish their business goals.
Using empathy and EQ along with a passion for people, quality communication and executive presence to gain trust from busy executives to begin creating strategies and frameworks centered around the implementation and adoption of our our software to achieve their goals.
Experience managing multi-million dollar SAAS portfolios, having global organizations as a client, working with client business teams and IT teams, collaborating with internal project management. professional services, and sales teams, creating SOW's and overseeing contract renewal process, upselling and cross selling, along with many other impactful customer success, customer experience, and business consultation skills.More...
Steve Kennedy
Solutions Director@Ex-eGain
Verified
A dynamic and accomplished professional with a unique blend of skills and experiences that have shaped a career marked by success and achievement. Possessing proven presentation skills, I have the ability to articulate complex ideas with clarity and confidence, captivating audiences and driving engagement.
Driven by a passion for excellence and a commitment to continuous improvement, I am eager to bring my unique combination of skills and experiences to new challenges and opportunities. With a proven track record of success across multiple domains, I am confident in my ability to make a meaningful impact in any organization or role.More...
Jason Green
Fractional CFO@On Par CFO
Verified
On Par CFO is a financial consulting firm that provides outsourced CFO services to small and mid-sized businesses. As a Fractional CFO, Jason is responsible for providing strategic financial guidance, managing financial risk and planning, and improving financial performance. He works with clients on a part-time basis, providing the expertise of a full-time CFO without the associated cost. His key focus areas include financial reporting, cash flow management, budgeting, and strategic planning. His role is vital in helping businesses make informed financial decisions, drive growth, and increase profitability.More...