I am a Technical Support Engineer with over 9 years of experience supporting SaaS platforms, legal applications, and IT services within leading tech and financial organisations. Throughout my career, I’ve specialised in troubleshooting complex issues, guiding customers through technical challenges, and collaborating with cross-functional teams to ensure seamless resolutions.
At Workiva, I manage escalations, mentor Tier 1 engineers, and act as a bridge between support and development to improve efficiency and product quality. Previously, at DocsCorp/Litera, I supported global clients in the legal sector, delivering product demos, assisting pre-sales, and strengthening customer retention by reducing support volumes through proactive training.
I’m passionate about combining technical expertise with strong communication skills to enhance customer experience, streamline processes, and empower teams to grow their knowledge.More...
Rebecca Davis
Manager, Platinum Support@Agiloft
Verified
Rebecca Davis is the Manager of Platinum Support at Agiloft, where she leads a dynamic team dedicated to delivering exceptional customer service. With over a decade of experience in customer support and a passion for technology solutions, Rebecca is known for her innovative approach to problem-solving and her commitment to client success. She holds degrees in Information Technology and an Executive MBA.Outside of work, Rebecca enjoys running, cooking, and spending time with family.More...