Years of experience: 16

Data Entry AssociateData Entry SpecialistData EntryAssistantClient Relations SpecialistMBA

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Rebecca's Career Path
Named Support ManagerFeb. 2025 -
Present
AgiloftNamed Support Manager
Director, Customer SupportMay. 2023 -
Dec. 2024
One Legal | An InfoTrack CompanyDirector, Customer Support
United States• Streamlined data collection processes, implemented quality checks, and increased performance standards by 15% to enhance data accuracy by 30%, resulting in improved CSAT scores and reduced support headcount. • Collaborated with cross-functional teams to integrate new policies and procedures, fostering a cohesive support framework. • Restructured workflow, leading to a 25% increase in team e...
Product Support ManagerApr. 2021 -
May. 2023
LiteraProduct Support Manager
Remote• Implemented new processes and procedures to optimize customer support experience at Litera Microsystems. • Streamlined operations resulting in reduced customer escalations and improved client satisfaction. • Collaborated with cross-functional teams to enhance product support services and drive customer success.

Rebecca's Posts

  • 0

    How I can help you

    Develop and refine processes to enhance customer satisfaction and retention. Ensure clarity in documentation. Align practices with industry standards. Identify and fill gaps in existing procedures.

  • 0

    People I am looking for

    Seeking collaborations with firms like DocsCorp, Litera, OneLegal, Agiloft. Ideal partners are small companies aiming to innovate and excel in customer support.

  • 0

    Experience & Cases

    Transformed a small team into a global support network at DocsCorp. Successfully managed a complex merger at Litera. Seeking to assist small firms in surpassing traditional support models.

  • 0

    How to contact

No responses yet
0