Years of experience: 12
United StatesHead of Growth💸 Marketing💼 C-level Executive👍 Sales & BizDev🗿 HR
Trust Score
Exceptionally trusted; proven professional excellence.
Brittney's Career Path
May. 2022 -Present
CSGVice President of Customer Success & Centricity Consultant
Texas, United States · RemoteAs interim leader, I implemented consulting solutions to revamp team structure into a Customer Success model for the CX Business Unit, overseeing an $86M ARR customer portfolio. Developed customer success strategies to drive success and retention, including customer segmentation, journey playbooks, and KPIs. Spearheaded operational transformation from a managed service to a SaaS model for cus...
May. 2021 -May. 2022
CSGVice President, Payment Operations & CSG Forte Chief Operating Officer
Texas, United States · RemoteManaged $130 million P&L and a global 70+ employee organization, overseeing activations, renewals, retention, support, CX, account expansion, and risk mitigation. Executed growth strategies resulting in a 10%, $12.25M increase in organic gross revenue. Led business architecture and process improvement initiatives, achieving $2.2 million in cost savings. Established customer-centric programs a...
Jan. 2020 -May. 2021
CSGExecutive Director of Customer Success
Allen, Texas · HybridManaged a $5M cost center with 50+ employees and a $118M ARR customer portfolio. Established the Customer Success and Customer Analytics departments and provided oversight for the global Support Services department. Accountable for driving product adoption, monetizing support capabilities, account activations, CX improvements, and cross-functional process enhancements. Collaborated with GTM a...