Exceptionally trusted; proven professional excellence.
80%
Daniel's Career Path
Feb. 2023 - Present
Cash AppProduct Manager and Operations Manager - Payments EU
Barcelona, Catalonia, SpainReporting to COO - Led the strategic direction of payment products, doubling client offer and generating +30% engagement and retention rate. Successfully developed SEPA INST and SDD schemes, SCT Recalls, MIT, Recurring Payments, X-Pays, Network Tokens and Cash Collection products
- Improved product technical efficiency from 87% to 99,99% across the portfolio by defining end-to-end product spe...
Barcelona Area, SpainReporting to: COO
Promoted from CS Senior Reporting Analyst - Led Covid-19 impact mitigation initiative on customer support. Coordinated across Product, Data and Customer Service teams to define and execute key action plans and developed a companywide, single source of truth monitoring dashboard
- Developed and executed cost allocation and rationalization plans, with a focus on refund managem...