Hello, my name is Thiago, and I am a results-driven professional with a strong background in customer service and team management. Over the past few years, I have focused on developing key skills in leadership, process optimization, and effective communication, always aiming to deliver high-quality service and outstanding results.
I am currently pursuing a Bachelor's Degree in People Management at Estácio – São Paulo, with an expected graduation in December 2025. In addition to my academic background, I have completed specialized courses, including Container Inspection and Verification and Advanced Computing, which have contributed to my analytical and technical proficiency.
I am fluent in English and have a basic level of Spanish, which has enabled me to work effectively in bilingual environments throughout my career.
Professional Experience:
Senior Bilingual Customer Service Agent at Ten Service
Since June 2022, I have been assisting clients with personalized travel arrangements, coordinating with international service providers, and ensuring a seamless experience for customers. My responsibilities include organizing travel itineraries, handling bookings, and resolving issues with a focus on excellence.
Bilingual Operations Supervisor at Conduent Brasil
From October 2020 to December 2021, I led a team, monitored KPIs, and implemented action plans using techniques like SWOT analysis. I provided coaching and feedback to improve team performance and developed reports to identify areas of improvement.
Bilingual Operations Supervisor at Teleperformance Brasil
Between November 2017 and October 2020, I managed daily operations and process enhancements, working closely with support areas. I used GDS systems like Sabre, Amadeus, and WordSpan for booking and ticket reissuance. My work earned me the Best Supervisor Award during the 58th training course (JUMP).
Customer Service Analyst at Teleperformance Brasil
From October 2016 to November 2017, I worked as a customer service analyst, assisting clients with productMore...
Cristiano Diedrich
SRE Tech leader@C6 Bank
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Desenvolvedor senior@C6 Bank
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Fernando Lins
Design Specialist
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Fernando is a designer with over 20 years of experience creating user interfaces, experiences and visuals for technology companies worldwide. He has led several teams as an UI lead and managed several international projects as a Senior UX Designer. His past clients and employees include Lenovo, Motorola, Clicksign, Nuance Communications, Google, iRobot and many others. He is now a specialized consultant creating and managing branding, UI, UX and graphic design projects for clients in several different industries.More...
Vinicius Sakuda
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Felipe Vita
Creative Editor
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Creative Editor blending storytelling, strategy, and AI.
10+ years turning ideas into high-impact content — from Olympic arenas to financial apps. I lead teams, craft videos, and build smart content ecosystems powered by tech and creativity.vMore...
Guilherme Fernandes is a seasoned Salesforce Developer Specialist at Nato Software, where he has been instrumental in optimizing CRM solutions for a diverse portfolio of clients.
With over eight years of experience in the tech industry, Guilherme excels in customizing Salesforce platforms to enhance user experience and streamline business processes.
His approach and technical expertise have consistently driven project success, earning him recognition as a leader in digital transformation initiatives. Guilherme holds a degree in Computer Science and is passionate about leveraging technology to solve complex business challenges.More...
Lorrayne Paraiso
iOS developer@Warren
Verified
As an enthusiastic iOS Developer with 7+ years of experience, I specialize in creating dynamic, user-friendly applications with Swift, SwiftUI, Combine, and REST API. My professional journey is highlighted by leading impactful projects and utilizing cutting-edge technologies to enhance product functionality and user experience. Motivated by a passion for technology and continuous improvement, I aim to join an organization that values innovation and makes a significant impact through tech.
My goal is to contribute to challenging projects, leveraging my iOS development expertise to drive success and user satisfaction. With strong skills in communication and teamwork, I'm ready to collaborate on exciting initiatives and mentor emerging talents. Seeking opportunities to push the boundaries of iOS applications and contribute to a company's success.More...
Julio Alves
Devops Engineer@JCDA IT Consulting
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More than 15 years of experience in IT and last 7 years working as Devops EngineerMore...