Years of experience: 10

TutorCall CenterCustomer Support RepresentativeMarketingSales RepresentativeAppointment Setter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Matrina's Career Path
Member Services RepresentativeNov. 2022 -
Present
Aetna, a CVS Health CompanyMember Services Representative
Senior Customer Service Manager/ Fraud Servicing RepresentativeSep. 2019 -
Jan. 2022
Bank of AmericaSenior Customer Service Manager/ Fraud Servicing Representative
Executive Administrative AssistantApr. 2017 -
Oct. 2018
STARK AQUARIUM PRODUCTS CO, INC.Executive Administrative Assistant
College Point, New YorkCoordinate, schedule and plan travel arrangements, meetings and conferences, corporate functions, and all service calls for the in-house technician as well as arrange and assist in the C-suite calendar responsibilities. Create and sustain relationships with both domestic and international vendors, brokers and clients while managing contracts for logistic and supply companies as well as superm...

Matrina's Posts

  • How I can help you

    • Resolve customer issues efficiently • Enhance customer loyalty • Tailored support solutions • Proven retention strategies • Expert data analysis for optimal solutions

  • People I am looking for

    • Open to all company sizes • Focus on finance, retail sectors • Enhance customer retention • Deliver exceptional service experiences

  • Experience & Cases

    • Increased inquiries by 68% • Boosted sales by 89% • Achieved 120% retention • Previous client: Stark Products Inc.

  • How to contact

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