Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
✔️85%
IT
🧑‍🔬57%
Engineer
🧨42%
Consulting
Geos
🇮🇩42%
Indonesia
Work Background
Head of Enterprise Solution Development & Architect
PT. XL Axiata TbkHead of Enterprise Solution Development & Architect
Jan. 2020Jakarta Metropolitan AreaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance, provide IT solutions , perform network re-engineering, project/program management, planning & upgrade execution. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end technical pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services - Cloud PBX, SDN WAN, Digitization Project Delivery) & API-Big Data Analytics -Market Insights Services. Key Contributions: • Supervised a team of 5 excellent business driven members, running of routine & collaboration organization’s management in telco & IT functions. • Heading IT Enterprise solutions & development processes and models for seamless working and created strategies to improve operational efficiency on delivery and support. Applied Skills: Coaching, IT - Project/Program Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Enterprise Solutions & Development), IT Solutioning - Digitization Journey.
Head of Solution Architects Enterprise
PT. XL Axiata TbkHead of Solution Architects Enterprise
Mar. 2019 - Jan. 2020Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance, provide IT solutions , perform network re-engineering, project/program management, planning & upgrade execution. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services - Cloud PBX, SDN WAN). Key Contributions: • Supervised a team of 4 members and running of routine organization’s management functions. • Heading solutions and IT Enterprise Architects processes and models for seamless working and created strategies to improve operational efficiency on delivery and support. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Solutions Enterprise & IT Architects)
Head of Fixed IT & Delivery - Enterprise
PT. XL Axiata TbkHead of Fixed IT & Delivery - Enterprise
Jul. 2018 - Feb. 2019Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services). Key Contributions: • Supervised a team of 15 members and running of routine organization’s management functions. • Headed service delivery processes and models for seamless working and created strategies to improve operational efficiency. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Enterprise & Fixed Connectivity)
Service Delivery Line Manager/IT & Cloud Infrastructure Manager
EricssonService Delivery Line Manager/IT & Cloud Infrastructure Manager
Mar. 2013 - Jun. 2018Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per Ericsson leadership framework to promote organizational culture and values which aids in delivering excellent performance. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity (Solution Lifecycle) and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals e.g. year 2017 won a deal in Telkomsel GGSN Packet Core combined vIMS with overall worth of $20M and Indosat Packet Core worth $30M both hardware, software, and services. Key Contributions: • Supervised a team of 25 members and managed via TRP/TRCP tool which resulted in smooth running of routine organization’s management functions. • Headed service delivery processes and models for seamless working and created strategies to improve operational efficiency. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, OSS/BSS, Operational Management & Organizing new implementation (Cloud & Virtualization Infrastructure)
Packet Charging Network Solution Integrator Engineer
EricssonPacket Charging Network Solution Integrator Engineer
Apr. 2011 - Feb. 2013Greater Jakarta Area, IndonesiaI utilized key skills and knowledge while transforming Packet Core & Charging operations in line with customer requirements by performing PoC and integrating QBAU, turbo button, content enrichment, content filtering, and roaming solution concept. I expertly used service-aware policy controller SAPC (PCRF) & GGSN (PCEF)of Ericsson to carry out solution integration, also monetized concept and delivered solution to the customer. I adeptly managed all aspects of technical works during implementation of turbo button, roaming solutions, walled garden solution, and basic QBAU. Key Contributions: • Nominated as employee of the month in operations unit CD CSI CU Indonesia in 2012 for contributing efficient delivery (competence gap build up) for PCEF – PCRF and Packet Core. • Project awarded for expansion worth $1M covering PCRF and GGSN for XL-Axiata. Technology Used: PCEF – PCRF & Packet Core (GGSN)
PS Charging Support & Solution Integrator
EricssonPS Charging Support & Solution Integrator
Aug. 2009 - Mar. 2011I acted as an emergency handler support engineer for all customer (PT. Indosat Tbk, PT. Telkomsel, PT-XL-Axiata) aiming on packet core network node. I served as a single point of contact for PCEF and PCRF expert trouble-shooter to escalate a case and check the impact to business. Key Contributions: • Overcome significant challenges associated with network operations and completed case by case escalation to second and third line support (PLM/PDU). • Attained yearly additional STA contract award for PCEF -PCRF (hardware, software & customer service support) worth with total $8M for Telkomsel, Indosat and XL-Axiata. Technology Used: PCEF – PCRF & Packet Core (GGSN)
Technical Project Manager
Alcatel-LucentTechnical Project Manager
Apr. 2007 - Nov. 2009-. Indosat Convergence, IP/MPLS and GPON solution product -. Indosat Convergence product and 2G-3G Telkomsel Network Trial -. Indosat IPD Trial PWE SR 7720 and 7705 with 7750 IP-MPLS Backhauling (as Proj Engineer) -. WiMAX Trial Support (as Proj Manager, Tech Proj Manager and Engineer)
Local TAC Support - GPRS/Wireless Engineer
Alcatel-LucentLocal TAC Support - GPRS/Wireless Engineer
Oct. 2005 - Mar. 2007-. GPRS and IP Wireless Tech Support Engineer
IT Technical Support
Alcatel-LucentIT Technical Support
Oct. 2004 - Sep. 2005-. IT Support on LAN/WAN -. Servers and PC Management
IT Tech Support
IBM Global ServicesIT Tech Support
Feb. 2004 - Sep. 2004

Requests

Touchpoint image
26Applied by 3
Looking for a Job
Pre Sales & Solutioning: A Professional Journey
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Carlos on Intch
Consulting
538069 people
15
Digital Marketing Specialist
21
Business Owner @ Milsa Group
42
Consultant/Project Manager
ConsultingAdvisor
135570 people
79
Logistics @ java trans pacific
15
Business Development Manager @ Redcomm Indonesia
16
Director @ Soulutions2