Carlos Francis

Head of Solution Architect Pre sales B2B @XL Axiata

🧑‍💼 C-level ExecutiveIndonesiaPartner✔️ ITCTO🧨 ConsultingCustomer ResearcherSystem AnalystProduct ManagerProject ManagerBusiness AnalystAdvisor🎓 StudentAssociateEngagement ManagerAssociate Partner

As Carlos Francis, Head of Solution Architect Pre-Sales B2B at XL Axiata, I have successfully led the team in designing and implementing effective B2B solutions. I have played a pivotal role in driving sales growth by providing technical expertise and customer-focused solutions. I have also developed strategic partnerships, streamlined sales processes, and improved customer satisfaction rates. My innovative solutions in mobile, fixed network and IT development have significantly improved operational efficiency and contributed to the company's bottom line.

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Work Background

PT. XL Axiata TbkHead of Enterprise Solution Development & Architect

Jan. 2020Jakarta Metropolitan AreaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance, provide IT solutions , perform network re-engineering, project/program management, planning & upgrade execution. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end technical pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services - Cloud PBX, SDN WAN, Digitization Project Delivery) & API-Big Data Analytics -Market Insights Services. Key Contributions: • Supervised a team of 5 excellent business driven members, running of routine & collaboration organization’s management in telco & IT functions. • Heading IT Enterprise solutions & development processes and models for seamless working and created strategies to improve operational efficiency on delivery and support. Applied Skills: Coaching, IT - Project/Program Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Enterprise Solutions & Development), IT Solutioning - Digitization Journey.

PT. XL Axiata TbkHead of Solution Architects Enterprise

Mar. 2019 - Jan. 2020Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance, provide IT solutions , perform network re-engineering, project/program management, planning & upgrade execution. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services - Cloud PBX, SDN WAN). Key Contributions: • Supervised a team of 4 members and running of routine organization’s management functions. • Heading solutions and IT Enterprise Architects processes and models for seamless working and created strategies to improve operational efficiency on delivery and support. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Solutions Enterprise & IT Architects)

PT. XL Axiata TbkHead of Fixed IT & Delivery - Enterprise

Jul. 2018 - Feb. 2019Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per XL-Axiata leadership framework to promote organizational culture and values which aids in delivering excellent performance. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals in IT Enterprise businesses (VoIP , IP/MPLS backbone and fixed connectivity solutions, M2M & IoT, Service GSM Activation and Package Subscription Management, Web Care activation and Cloud Services). Key Contributions: • Supervised a team of 15 members and running of routine organization’s management functions. • Headed service delivery processes and models for seamless working and created strategies to improve operational efficiency. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, Operational Management & Organizing new implementation (IT Enterprise & Fixed Connectivity)

EricssonService Delivery Line Manager/IT & Cloud Infrastructure Manager

Mar. 2013 - Jun. 2018Greater Jakarta Area, IndonesiaI create customer values and guarantee high level satisfaction by delivering exceptional services. I ensure adherence to defined procedures as per Ericsson leadership framework to promote organizational culture and values which aids in delivering excellent performance. I utilize unit resources to execute directly or indirectly support services sales and develop better understanding relate to service delivery. I recognize operations sales activity opportunity (Solution Lifecycle) and support end-to-end pre-sales (RFP, RFQ & RFI) activities to achieve deals e.g. year 2017 won a deal in Telkomsel GGSN Packet Core combined vIMS with overall worth of $20M and Indosat Packet Core worth $30M both hardware, software, and services. Key Contributions: • Supervised a team of 25 members and managed via TRP/TRCP tool which resulted in smooth running of routine organization’s management functions. • Headed service delivery processes and models for seamless working and created strategies to improve operational efficiency. Applied Skills: Coaching, IT - Project Management, Efficient Services Delivery, OSS/BSS, Operational Management & Organizing new implementation (Cloud & Virtualization Infrastructure)

EricssonPacket Charging Network Solution Integrator Engineer

Apr. 2011 - Feb. 2013Greater Jakarta Area, IndonesiaI utilized key skills and knowledge while transforming Packet Core & Charging operations in line with customer requirements by performing PoC and integrating QBAU, turbo button, content enrichment, content filtering, and roaming solution concept. I expertly used service-aware policy controller SAPC (PCRF) & GGSN (PCEF)of Ericsson to carry out solution integration, also monetized concept and delivered solution to the customer. I adeptly managed all aspects of technical works during implementation of turbo button, roaming solutions, walled garden solution, and basic QBAU. Key Contributions: • Nominated as employee of the month in operations unit CD CSI CU Indonesia in 2012 for contributing efficient delivery (competence gap build up) for PCEF – PCRF and Packet Core. • Project awarded for expansion worth $1M covering PCRF and GGSN for XL-Axiata. Technology Used: PCEF – PCRF & Packet Core (GGSN)

EricssonPS Charging Support & Solution Integrator

Aug. 2009 - Mar. 2011I acted as an emergency handler support engineer for all customer (PT. Indosat Tbk, PT. Telkomsel, PT-XL-Axiata) aiming on packet core network node. I served as a single point of contact for PCEF and PCRF expert trouble-shooter to escalate a case and check the impact to business. Key Contributions: • Overcome significant challenges associated with network operations and completed case by case escalation to second and third line support (PLM/PDU). • Attained yearly additional STA contract award for PCEF -PCRF (hardware, software & customer service support) worth with total $8M for Telkomsel, Indosat and XL-Axiata. Technology Used: PCEF – PCRF & Packet Core (GGSN)

Alcatel-LucentTechnical Project Manager

Apr. 2007 - Nov. 2009-. Indosat Convergence, IP/MPLS and GPON solution product -. Indosat Convergence product and 2G-3G Telkomsel Network Trial -. Indosat IPD Trial PWE SR 7720 and 7705 with 7750 IP-MPLS Backhauling (as Proj Engineer) -. WiMAX Trial Support (as Proj Manager, Tech Proj Manager and Engineer)