NetechSenior Systems Technician & Administration Officer
Jan. 2008 - Dec. 2022Brisbane, Australia · On-siteExperienced Technical Support Specialist | Infrastructure Planning | Cybersecurity Expert Highly skilled in providing front-line technical support to customers, I excel in diagnosing and resolving a diverse range of computer, network, and security issues. My expertise extends to infrastructure planning for internet, network, and phone systems, ensuring seamless operations and optimal performance. Key Skills: - Front-line technical support and service request management
- Infrastructure planning and deployment for internet, network, and phone systems
- Diagnosis and repair of end-user hardware, software, and configuration issues
- Sales and support of Managed IT services, cybersecurity solutions, and hosted email/voice services
- Cybersecurity and forensic investigations, ensuring robust protection against threats
- Data recovery from software or mechanically faulty devices
- Costing, quotation, and administration of supplier orders, ensuring timely delivery and handling of returns
- Infrastructure auditing, analysis, and reporting for optimised operations
- Maintenance of networks in remote and international regions, ensuring connectivity and performance
- Proficient in preparing marketing material, invoices, quotes, reports, and policies/procedures. I am committed to delivering exceptional technical solutions and support, leveraging my diverse skill set and extensive experience to drive success for my clients and employers.