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Work Background
Network RailHead of Leadership Programmes/Culture change
Oct. 2023London Area, United Kingdom
AHA2 ConsultingDirector
Jul. 2023
Virgin Media O2Head of Leadership
Sep. 2022 - Jul. 2023London Area, United KingdomLead the development and execution of a comprehensive leadership development strategy aligned with the organisation's goals and objectives. Determine and meet leadership training needs to maximise leadership capabilities at all levels to drive organisational transformation. Key Achievements
• Enhanced leader’s employee engagement scores by 7% through the implementation of a comprehensive leadership development programme and closed these leaders' transformational skills gaps by 17%. • Created a new, transformational leadership framework for the newly merged Virgin Media and O2 companies and curated and created a portfolio of leadership interventions from assessment to development to team effectiveness to support organisational transformation. 74% of leaders felt clear as to what’s expected of them as a result. • Exceeded the expectations of leaders via high-quality enterprise-wide leadership development approaches, and team effectiveness interventions.
Duke Corporate EducationManaging Director
May. 2022 - Sep. 2022London, England, United KingdomSpearheaded major culture change, leadership development, DEI, and transformation projects in close cooperation with global clients. Acquired and retained clients in UK and Ireland whilst leading and guiding a team of 5 members. Delivered strategic leadership and direction on all aspects of organisation management and development. Formulated and implemented strategic business plans to drive growth and profitability; strengthened relationships with key clients. Key Achievements
• Accomplished £1M increase in revenue by introducing a new go-to-market partnership.
• Developed and launched a new executive education programme that generated £500K in sales.
• Achieved NPS 78 through the implementation of quality improvement initiatives with a global pharma client. • Expanded the organisation's global footprint by establishing strategic partnerships with international clients.
Lee Hecht HarrisonSenior Principal Consultant
Apr. 2021 - May. 2022Drove cultural change management efforts; provided subject matter expertise and guidance in Transformation, Leadership succession, and DEI SME for the UK. Supported organisations in cultivating and maintaining inclusive cultures, fostering a sense of belonging, prioritising psychological safety in the workplace, and effectively addressing burnout issues. Provided effective leadership and training to agile teams to enable the delivery of excellent customer service. Key Achievements
• Developed a company whitepaper on burnout during the pandemic, generating over 42 new leads for LHH in a short period. • Designed and delivered a FTSE 100 Change programme with a great NPS score of 69 and lasting transformational skills for the organisation 6 months after the programme ended.
• Designed exec and senior leader succession programmes delivering over £1M in revenue.
Lee Hecht HarrisonPrincipal Consultant
Jan. 2020 - Apr. 2021London, Greater London, United Kingdom
Lane4Product Lead (People Change and Transformation)
Mar. 2018 - Jan. 2020Maidenhead, Buckinghamshire, United KingdomStrengthened partnerships with client-facing teams to enable the strategic delivery of impactful transformational projects. Led and trained client-facing teams; planned and conducted effective research and development. Leveraged Agile methodology for the development and management of product suites and client projects. Organised and conducted effective training and development programmes for 4 team members. Managed change and transformation strategies for clients, focusing on organisational performance improvement; designed tailored change programmes to desired outcomes. Key Achievements
• Supported a client in achieving a 19% improvement in productivity by designing and implementing a performance improvement initiative.
• Implemented change management training programmes that enhanced the change capabilities of client teams.
• Designed and launched new change and transformation products; improved organisation offerings/market reach.
• Confirmed timely development of a digital team diagnostic and personalised learning tool for team leaders which was sold and deployed to 1500 users, generating immediate revenue of £200K.
Aleksandra HertelendiChange Catalyst / Executive Coach
Nov. 2017 - Jan. 2020Guildford, United Kingdom
BTSenior Leadership Consultant & Executive Coach
May. 2015 - Nov. 2017London, United KingdomDevised and implemented a leading-edge leadership development strategy. Enabled success of leadership programmes by steering and motivating cross-functional, global teams. Managed pan-BT and line of business-specific leadership development programmes. Performed succession planning and development for BT’s c-suite executives. Key Achievements
• Led the transformation of the leadership assessment process, resulting in more accurate identification of high-potential leaders and better succession planning; mentored 40 senior leaders (circa 200 Hrs of executive coaching).
• Achieved a 6% uplift in scorecard performance post-leadership development initiative.
• Facilitated blended, scalable management courses for 11,000 leaders resulting in a 3.5% uplift in their employee engagement scores.
BTHead of Revenue and Profit Protection
Apr. 2014 - May. 2015London, United KingdomDevelop & implement strategies to maximise revenue & minimise profit leakage across the organisation. Mitigated potential risks and vulnerabilities in revenue and profit streams. Led audits and investigations to uncover a system of compliance issues resulting in revenue leakage. Executed appropriate actions to recover losses & prevent future occurrences. • Generated an 8% reduction in revenue loss by improving operational compliance with issuing credits.
• Delivering 10% of benefits vs. the budgeted spend by delivering strategic programmes that improved both customer and advisor experience of bill resolution calls.
BT WholesaleHead of Commercial Propositions
Mar. 2013 - Apr. 2014London, United KingdomEnsured the development and execution of commercial proposition strategy to drive revenue growth and profitability for BT. Directed cross-functional teams, including product development, marketing, sales, and finance, to define and refine commercial propositions that meet customer requirements and align with business objectives. Oversaw end-to-end proposition development process, including business case development, pricing strategy, and go-to-market planning. • Strengthened relationships with key stakeholders, including internal teams, partners, and customers.
• Developed and executed a customer segmentation strategy that enabled targeted and personalised propositions, leading to higher customer acquisition and retention rates.
• Implemented customer feedback mechanisms and utilised customer insights to drive continuous improvement and enhance the relevance and value of propositions.
BT Wholesale Media & BroadcastMedia/Senior Product Manager
Jul. 2007 - Feb. 2013London, United KingdomEnabled successful development of product strategies and roadmaps aligned with business goals and customer needs. Executed market research and competitive analysis to identify market trends, customer requirements, and potential opportunities for new products or enhancements. Developed and defined product requirements and specifications. • Drove product innovation and differentiation by integrating new technologies, trends, and industry best practices.
• Launched a new product and achieved an increase in customer satisfaction.
• Boosted market share by developing and executing a product roadmap per market demand.
T-Onlineproduct manager
Jun. 2005 - Jul. 2007Product manager-T-Online Magyarország Zrt: [freemail], Fotótár, Téka (VOD), IPTV, Klip IP Phone), Találkozások (corporate magazine), Tasks:
- Product lifecycle management (functionality, capacity, user interface, pricing, promotions, briefing, business planning, incomes, NPV, documentation) - Operative activities in connection with the web services
- Project planning, preparation of service specifications, project management, monitoring and reports - Search for possible business partners, negotiations, participations in tenders - Preparation of business plans for new products
- Market evaluation, competitor analysis and preparation of strategic plans
- Találkozások: magazine management – business plan, co-ordination of publishing, distribution, sales and editorial activities
- Onlinemarketing communication (SEO, adwords, banners, e-mail campaigns) and briefing agencies for offline campaigns
Ringierproject manager
Apr. 2002 - Jun. 2005Project manager - Ringier Publishing Limited: Magyar Hírlap, Bravo, Bravo Girl, Im, Képes Sport, Tina and Books Tasks:
- Managing the publication of special issues and books (e.g. MH The 100 Richest Hungarians, The 50 most successful young adults, MH -The Economist: The World in 2004, etc.)
- Customer relationship marketing: customer retention and research projects
- Preparation of marketing- and business plans for the special publications and books
- Preparation of market reports (quarterly and ad.hoc) for all the above mentioned Publications
- Coordination of handover and takeover processes by acquirations
- Online marketing or special publications
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