NubankSenior Customer Excellence Analyst
Dec. 2019 - Feb. 2022São Paulo, São Paulo, Brazil- Quality metrics analysis and action plans;
- Create and maintain spreadsheets (Google Sheets);
- Development of training and support materials;
- Weekly mentorship meetings with team members;
- Meetings with the engineering team about product, tools and services development, problem solving and improvements;
- Correcting errors in credit card bills;
- Tending to clients with more complex cases.