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Work Background
VeratoDirector, Product Enablement
Feb. 2023
VeratoSr. Director Customer Delivery and Support
Dec. 2016 - Aug. 2022• Established the customer delivery organization for successful implementation of Verato’s products and services.
• Established the support department to resolve tickets from Verato's customers, prospects and partners
• Instituted customer onboarding experience for SaaS customers.
• Introduced processes and tools to analyze hundreds of millions of identity records for healthcare providers and HIEs.
MicroStrategyPrincipal Product Owner
Sep. 2015 - Nov. 2016Product: Usher Professional Built on the foundation of Usher Security and MicroStrategy Mobile platforms, Usher Professional allows you to discover Usher Network Users around you and gain insights into their Usher activities. • Led a cross-functional team of 7 individuals to build the Usher Professional app available on the app store https://itunes.apple.com/us/app/usher-professional/id956967528?mt=8
MicroStrategyLead Program Manager
Apr. 2014 - Aug. 2015Tysons Corner, VAProduct: MicroStrategy Desktop A data discovery tool that allows users to explore and analyze their data through interactive visualizations • Led a product team of 10 individuals to implement connectivity between MicroStrategy’s desktop product and enterprise server
• Worked directly with the CTO and executive team to define roadmap and strategy for the product
• Defined the end-to-end workflow to easily access governed data from server, analyze it in desktop tool, create dashboards and upload them back to the server to share with other users • Increased software adoption by enhancing the first time user experience through quick tip overlays, video tutorials and sample dashboards
MicroStrategyPrincipal Program Manager
Apr. 2013 - Apr. 2014Tysons Corner, VAProduct: MicroStrategy Express (Jan 2011 - Sep 2014) MicroStrategy’s first Software-as-a-Service offering to create web and mobile analytics applications in minutes • Managed all parts of the product lifecycle, from ideation to launch in a startup environment
• Defined user experience on web and mobile platforms, created wireframes and feature specifications • Led technology teams in U.S. and China to launch an early minimum viable product and iterated rapidly to add new features
• Reduced millions of dollars in infrastructure costs by designing a multi-tenant environment
• Increased efficiency to create branded mobile applications by 20 times
• Defined and successfully implemented the strategy to rollout product upgrades with no downtime
• Managed all customer support requests for initial two years and ensured high user satisfaction • Delivered product demonstrations to industry analysts, CXOs and other business units - For its innovation, vision, and overall industry impact, Express was awarded multiple Stevie® Awards in 2013 including the Best New B2B Product at The American Business Awards
- Listed in eWeek’s one of the 10 mobile apps that save time, boost work efficiency
- Finalist in the SIIA Codie Awards 2014
MicroStrategyProgram Manager
Jan. 2011 - Apr. 2013Tysons Corner, VAProduct: MicroStrategy Express (For roles and responsibilities please refer to the position above)
MicroStrategyAssociate Program Manager
Jun. 2008 - Dec. 2010Tysons Corner, VAProducts: Narrowcast Server and Distribution Services Narrowcast Server and Distribution Services are MicroStrategy’s Information Delivery Platforms which provide high-volume, high-performance, automated content distribution via email, file servers, and networked printers. Roles and Responsibilities: • Created specifications for new functionality such as delivering personalized reports and documents with high scalability and performance.
• Helped in consolidating MicroStrategy’s two Information Delivery Platforms into a single integrated cross-platform offering
• Defined workflows to upgrade and transfer contents from Narrowcast Server to Distribution Services
• Produced white papers and video tutorials explaining the upgrade process
• Defined functional requirements for integrating Distribution Services with LDAP
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