Requests
5
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Network Power<100 people
Roles
💸100%
Marketing
✔️100%
IT
📝100%
Influencer or Blogger
Geos
🇷🇴100%
Romania
Work Background
Sufide FilmVideo Editor
Nov. 2023Latvia, Riga- Experience in editing different types of promo videos: aftermovie, BTS, showreel
- Music Video Editor
- Film Concert editor
- DaVinci Resolve user
Worked with following singers/creators:
- TYGA
- The Prodigy
- Armin Van Buuren
- ATB
- Boris Brejcha
- Snap
- Dr.Alban
- Haddaway
- 2 Unlimited
- Smokie
- Culture Beat
- Nana
- Morgenshtern
- Zemfira
- BI-2
- Splin
- IC3PEAK
- Kasta
- Monetochka
- Noize MC
- Kizaru
- Little Big
TELUS DigitalSubject matter expert
Nov. 2023Latvia, RigaSubject Matter Expert of Customer Support
Subject Matter Expert is a part of management system of customer support. As a Subject Matter Expert you are not only providing the customer support representatives with the live-time support, but also do daily KPI analytics, create and maintain a knowledge base, edit and improve the training for newcomers
The position helped me to master the following skills
• Provide life-time support to customer support representatives.
• Maintain proficient product knowledge.
• Create and maintain a comprehensive knowledge base.
• Edit and improve training materials for newcomers.
• Develop deep understanding of customer support dynamics.
• Work extensively with knowledge bases.
• Achieve high proficiency in key customer support KPIs.
• Manage relationships with high-profile customers.
• Effectively mentor and guide support agents.
• Exhibit strong multitasking abilities.
• Utilize Google Docs on a daily basis.
• Master customer support training processes.
• Expertly mentored support agents, enhancing performance and satisfaction
• Analyzed daily KPI metrics to drive performance and achieve targets
TELUS DigitalSocial Media Specialist
Nov. 2023Latvia, Riga- Expertise in social media advertising with a strong technical acumen.
- Deep knowledge of Meta Advertising Policies
- Experience in analysing and enhancing ad campaign performance.
TELUS DigitalCustomer service representative
Mar. 2023 - Nov. 2023Latvia, RigaCustomer Service Representative
• Expertly managed high-profile B2B client relationships within the advertising industry.
•
Proven multitasking skills for enhanced productivity.
•
Strong soft skills, enhancing customer interactions.
• Delivered exceptional customer service results
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