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Network Power<100 people
Sales & BizDev
United Arab Emirates
WTFastProduct Management, Analytics
Oct. 2022 - Feb. 2023
Zoho CorporationProduct Analyst
Mar. 2020 - Apr. 2021chennai• Track performance, KPI, and key metrics of Zoho Meeting to give insight for product roadmap and strategy decisions using Zoho Analytics, Sprints, SQL and achieved 50% revenue increase.
• Conducted market research to identify competitors, target market, and market trends. Monitored and identified gaps in product performance and collaborated with marketing and product teams on short/long-term solutions to enhance product growth and implement new features.
• Identify early warning signs of churn to maximize retention and provide intelligence for customer success.
Zoho CorporationProduct Consultant
Jun. 2019 - Mar. 2020chennai• Worked for the product Zoho Recruit (ATS), involved in building custom solutions based on customer requirements.
• Customer recruitment process implementation, along with 3rd party integration using API methods allowing customers to save up to 5 days/per hire. • Data analysis and defining customer success metrics to improve and maintain the product usage, health score and customer lifecycle model. Onboarding and retention of customers.