Zoho CorporationProduct Analyst
Mar. 2020 - Apr. 2021chennai• Track performance, KPI, and key metrics of Zoho Meeting to give insight for product roadmap and strategy decisions using Zoho Analytics, Sprints, SQL and achieved 50% revenue increase.
• Conducted market research to identify competitors, target market, and market trends. Monitored and identified gaps in product performance and collaborated with marketing and product teams on short/long-term solutions to enhance product growth and implement new features.
• Identify early warning signs of churn to maximize retention and provide intelligence for customer success.