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Work Background
A Cool AgencyProject Manager
Mar. 2025Vilnius, Vilniaus, Lithuania
CustomSoftProject Manager
Dec. 2023Bucharest, Romania
Pulcinella CorbeancaCo-Founder
Jan. 2020Pulcinella Corbeanca is a business focused on delivering high-quality products & services: hand-crafted pizza based on Italian recipes and ingredients www.pulcinella.ro -> Corbeanca
theStartups.euEcommerce Consultant
Jul. 2018Bucharest, Romania- Analyze and determine business needs and requirements - Build growth strategies and development plans - Organize, coordinate and supervise the implementation of the development plan: team setup, project scope, project plan, workflow, resources, ticketing system setup & management, status meetings - Monitor the tasks and estimates to meet the deadlines - Test, review and adjust the tasks in accordance with the project scope and business needs - Act as SPOC between the internal teams, the development team, the service providers and the end customer - Provide business advisory and support after the project ends, in order to keep a successful professional bond with our customers.
INNOBYTEProject Manager
Jun. 2017 - Jul. 2018Documentation - Built project documentation and technical specifications for individual projects - Maintained quality service by establishing and enforcing organization standards - Maintained and evaluated project plans and related documentation to ensure highest level of customer response - Worked with project management tools to build project plans, assign and prioritize tasks and monitor the development process - Developed and monitored risk and issue logs for organizational lessons learned Management - Led the set up and implementation of multiple cross-functional, technical projects through successful completion - Managed customer relationships for successful software integration and project progress - Led the definition of objectives and scopes for each stage of a software development or implementation project - Managed quality control and coordinated the work of all team members to ensure that the product is delivered on time - Proactively identified and managed problems and risks with internal project resources, partners and customers - Empowered the project teams for technical development in Agile environment Evaluation - Guided and evaluated internal project team performance within project guidelines - Evaluated and reported project outcomes, customer satisfaction and customer concerns - Reported project status, schedules, issues, resolutions and completions - Maintained accurate forecasting for project closures
Millenium Pro DesignContent Manager
Aug. 2015 - Jun. 2017Otopeni, Romania- Managed content distribution to online channels and social media platforms - Conducted content audits to identify gaps and redundancies of content - Maintained content marketing calendar to schedule all aspects of creation and delivery. - Managed back-end and front-end product processing and display for www.crewshop.ro and www.bestvalue.eu - Directed content of website by gathering information and integrating data from other departments - Built procedures and workflows for all content-related actions in the department (data entry, back-end administration, product description, photo editing) - Established the amount, type and quality of content for both websites - Coordinated the Content team (data-entry operators, copywriter, photo editor) - Hired, trained, and provided daily direction for employees. - Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions. - Collaborated with the Technical, Art, Category Management, Marketing and UI/ UX departments in order to generate relevant content on the websites - Collaborated with QA Dept. on testing front-end and back-end improvements and functionalities for both websites - Created content for static pages (About us, FAQs) - Built technical wire frames & specifications for web pages (content, design, functionalities) - Determined all information on product pages in accordance with product types (categories, archetypes, sets of attributes, descriptions, image quality) - Ran periodical quality assurance checkups on website functionalities & content - Collaborated with the Legal Adviser to update all legal aspects (legal content on website, corner-cases, contracts) - Built procedures, workflows and templates for the Customer Support Dept.
Fashion Days GroupCustomer Service Team Lead
Jan. 2010 - Aug. 2015Bucharest, Romania- Coached, supervised and assisted the Customer Support agents in solving their daily tasks - Prioritized daily tasks and assigned them to the agents, based on their personal and professional skills - Implemented written templates and optimized the communication content and process - Ran periodical evaluations of the agents - Built customized sales orders reports and agent performance reports - Ran periodic analysis on customers accounts in order to detect irregularities/ apply customer loyalty procedures - Maintained the relationship between the Customer Service Dept. and the other departments - Resolved customer service issues using company processes and policies and provided updates to customers - Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates - Managed supervisor itinerary and appointments and streamlined scheduling procedures - Maintained accurate, current and compliant financial records by monitoring and addressing variances - Managed CRM database, including troubleshooting, maintenance, updates and report generation
O Sole Mio – Tanning StudioBeauty Consultant
Oct. 2007 - Jan. 2010- Advised and informed customers about the tanning process and implications; - Promoted and sold cosmetic products; - Prepared inventories and sales reports; - Ensured a good relationship with the existing customers and attract potential customers.
Gealan (Aluminum & PVC Carpentry)Sales Agent
Jun. 2006 - Sep. 2007- Promoted and provided product and service information; - Prepared product and service offers for customers; - Adjusted the offers in accordance with the customers needs and requests; - Closed contracts.
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