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Work Background
Kelly Services (Canada), Ltd.Interpreter
Apr. 2024 - Jul. 2025Ontario, CanadaInterpreting in different fields, mostly medical. Over the phone interpreter.
Shoppers Drug MartPharmacy Assistant
Dec. 2023 - Mar. 2024Arnprior, Ontario, Canada
DynacareLaboratory Technician
Sep. 2022 - Mar. 2023Greater Ottawa Metropolitan Area
Rexall Pharmacy Group Ltd.Pharmacist Assistant
Aug. 2021 - Apr. 2022Arnprior, Ontario, Canada
Prontoclinica Dr. Paulo GurgelNurse Technician
Jun. 2018 - Aug. 2019BrazilBasic nursing functions.
TeleperformanceCustomer Service Representative
Sep. 2016 - May. 2018Parnamirim, Rio Grande do Norte, BrazilAs an online customer service representative for a prominent international transport company, my primary responsibility involved providing dedicated chat support to drivers across various regions. In this role, I adeptly handled a wide array of inquiries and issues raised by drivers, ranging from app technicalities, navigation challenges, and payment processing to dispute resolution and compliance with local transportation regulations. My daily tasks required a deep understanding of the company's technology platform and policies, ensuring that drivers received accurate, timely, and effective solutions that enhanced their experience and operational efficiency. I also played a crucial role in gathering feedback from drivers, which I relayed to the company to aid in the continuous improvement of our services and technologies. My ability to manage multiple chat interactions simultaneously, while maintaining a high level of professionalism and empathy, was key to maintaining high satisfaction rates among drivers and upholding the company's reputation for excellent customer service.
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