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Work Background
Senior Solutions Architect
VU CustomSenior Solutions Architect
Jan. 2022 - Jan. 2024United States · RemoteAs a Solutions Architect, I am responsible for designing and implementing technical solutions that meet the company's business needs. This includes working closely with various teams and departments to understand the requirements, assessing the feasibility of proposed solutions, and developing detailed technical designs that meet the needs of the organization. Also responsible for overseeing the implementation of the solutions, ensuring that they are delivered on time and within budget. My Key Responsibilities: Understand the business needs and requirements of various teams and departments, and translate them into technical solutions Assess the feasibility of proposed solutions and make recommendations based on technical and business considerations. Develop detailed technical designs for solutions that meet the needs of the organization. Oversee the implementation of solutions, ensuring that they are delivered on time and within budget Work closely with other technical staff, including developers and system administrators, to ensure that solutions are properly implemented and supported Stay up-to-date with new technologies and trends in the field, and make recommendations for how they can be applied to the organization My Qualifications: 5+ years of experience in a technical role, with experience in solution architecture and project management Strong understanding of various technologies and their application in the business environment. Excellent communication and interpersonal skills, with the ability to work with both technical and non-technical staff. Ability to think strategically and make decisions that align with the overall goals of the organization. Strong problem-solving and analytical skills, with the ability to identify and troubleshoot technical issues. Experience with project management and the ability to deliver solutions on time and within budget. Experience in HTML, CSS, Javascript, Python, MySQL, and Amazon Web Services (AWS).
Web Developer / Technical Support
Cloud Farm CreativeWeb Developer / Technical Support
Feb. 2018 - Jan. 2022California• Meet with multiple clients to determine project requirements, outline schedules and ensure customer satisfaction. • Perform website design and development in a wide array of fields including wholesale packaging and medical groups. • Provide one-on-one technical support and client training for post-project utilization of tools and technologies. • Developed and designed over 50+ websites and related content. • Used various technologies and software to develop, edit and provide technical support to users and companies.
Technical Support Agent
Findley Handyman ServicesTechnical Support Agent
Apr. 2015 - Aug. 2017California• Meet with over 80+ clients to determine project requirements and set up projects. • Used HTML, CSS, SQL, and various other languages to ensure customer satisfaction. • Outlined schedules to ensure on-time project completion according to projected milestones. • Communicated with client’s post-project to ensure customer satisfaction. • Responsible for answering calls and resolving customers' issues.
Customer Support Specialist
Drippy Ink DesignCustomer Support Specialist
May. 2008 - Jan. 2015California, United States• Developed retail website backend and frontend for the company. • Communicated with over 300 clients via email, chat, and phone regarding project specifications. • Provided clients with technical support when placing and editing their orders via an online web portal. • Scheduled and managed 20-30 projects per month using Microsoft Excel to guarantee project deadlines were met. • Communicated with client’s post-project to ensure overall satisfaction.

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