Instinctive BISenior Manager - Head of London Practice
Aug. 2018 - May. 2022London, United KingdomI served as the deputy to the Chief Operating Officer and led the operational element of the London office. As part of the people agenda my focus is on developing culture within the workplace and coaching our management team to help them drive growth through our talented people. In addition to internal responsibilities, I also consult for clients. Client Projects:
Principal Architect – ‘Big 5’ UK Bank
• Designed an end-to-end case management platform to source third-party supplied customer data, produce matching results and facilitate the management of the entire customer journey to meet a regulatory demand aimed at supporting financially vulnerable customers.
• Planning and managing the project, engaging with senior stakeholders to ensure compliant delivery, implementing a roust development framework to support the development team in high-quality delivery Delivery Manager – ‘Big 4’ Irish Bank • Played a critical role in a major regulatory remediation project from set up to closure, working directly with the Board and Programme members to support the solution design and carry out initial population identification and operational processing activities
• Developed internal quality assurance process and data validation procedures to ensure Data & Analytics’ solutions and deliverables were fit-for-purpose and delivered to the highest standard