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Engineer

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Work Background

General Dynamics Information TechnologySenior Training Manager

Jan. 2022Elizabethtown, Kentucky, United States• Authored an eLearning course on service desk attendance policies and then collaborated with the corporate Learning & Development team for course deployment, efficiently training 1,000 service desk agents and enhancing the onboarding experience for future hires. • Developed and managed a technical training program for a classified communications platform, training 48 technical specialists through in-person, hybrid, and online methods at Southern Command's Enterprise Service Desk, expediting the service desk's ability to accommodate support requirements for end users. • Handpicked from a team of 4 training managers to lead a crucial divisional goal of developing a strategy to train and certify over 1,000 service desk agents in Security+ to meet ISO 8570 requirements for DoD contracts and increase competitiveness for new business capture. • Led a programmatic assessment of active learning efficacy in technical training using a mixed-methods approach across multiple programs, including Departments of Navy, State, and Veteran Affairs, FDA, FEMA, HHS, GSA, and USAID, resulting in valuable insights and actionable steps taken to address active learning gaps. • Authored and deployed 3 one-hour eLearning modules for the FDA, specifically focused on navigating its new investigation data management system, resulting in over 700 agents, supervisors, and quality assessors learning how to effectively operate the technical platform. • Partnered with director-level leaders to develop and execute a return-to-office transition plan for over 3,000 employees and new hires attending future training at the company's nationwide training centers, achieving a seamless transition process with minimal disruptions, and improved operational efficiency.

Red Steel CreativeData Solutions Lead

Jan. 2021Elizabethtown, Kentucky, United States• Manages a team of three international data analysts to deliver comprehensive analytics services, resulting in a 35% average increase in client revenue over a two-year period due to targeted marketing strategies and customer engagement optimization. • Spearheads business intelligence initiatives for small businesses by recommending strategic data analytics tactics and then implementing data pipelines, facilitating smooth data flow from relational databases to analysis tools such as Tableau and R, culminating in the integration of complex data into intuitive visualizations and reports. • Designs and implements customized data dashboards in Tableau and Shiny for clients, improving their decision-making process, evidenced by a 25% reduction in a customer’s operational costs and observable increases in customer satisfaction communicated. • Cultivates long-term partnerships by translating complex data insights into actionable business strategies, leading to a 90% client retention rate over three years.

Management Analysis Technologies, Inc.Faculty Educator

Oct. 2018 - Dec. 2021Ft. Knox, KY• Recruited and subsequently promoted to Lead Instructor to manage a team of 4 trainers in successfully certifying over 2,000 college faculty members, achieving a >98% pass rate. • Developed and facilitated in-person and online instruction for an 80-hour course conducted 21 times per year while ensuring quality monitoring and constructive feedback drove continuous improvement, resulting in consistently positive student responses in the end-of-course surveys. • Led the organization's first training development webinar series, promoting discussion on established and emerging training topics, providing timely support to over 2,000 instructors nationwide, and contributing to improved understanding of training facilitation best practices. • Rapidly converted 80 hours of curriculum into a virtual format in 2 weeks, using the Quality Matters™ user experience framework, integrating interactive multimedia content and synchronous/asynchronous instructional elements via Blackboard LMS, improving student access to course materials during the COVID-19 pandemic. • Authored 10 eLearning courses on process-driven material, employing the SAM instructional design method and authoring tools like Adobe Captivate and Articulate Rise 360, enhancing accessibility and flexibility for learners and allowing instructors to focus synchronous sessions on higher-order cognitive material, creating a more engaging and personalized learning experience. • Reengineered the organization's instructor evaluation assessment form and rubric used to assess more than 2,000 faculty educators nationwide, ensuring strategic alignment with the rigorous standards of college-level instruction and generating more reliable data while enabling a better-informed feedback loop.

General Dynamics Information TechnologyCurriculum Development Manager

Oct. 2014 - Oct. 2018Ft. Knox, KY• Led a team of 5 instructional designers and 8 eLearning developers on a $5 million U.S. Army ROTC curriculum redevelopment contract, overhauling 288 hours of synchronous college material and 20 hours of eLearning, now used by over 30,000 college students nationwide. • Administered an annual $1.2 million operational budget, which included eLearning development and employee wrap rates, keeping expenditures consistently low and enabling bonus payouts and overall turnover reductions. • Tightly managed the instructional development calendar following PMP™ and ADDIE standards, ensuring the punctual delivery of all training products and providing the project team ample time to offer feedback and enhance drafts before the final delivery, which promoted regular and positive client feedback. • Implemented a process improvement by introducing a new step requiring instructional developers to capture data from approved lessons and populate it into a DoD database, saving the client $700,000, reducing personnel hours, and avoiding the client issuing a new contract. • Identified and strategically pursued $5 million in new business development through proactive engagement and networking with government officials, effectively expanding the organization's reach and revenue potential. • Provided strategic counsel to key organizational leaders, including the Training Directorate Chief and Chief of Curriculum Development for U.S. Army Cadet Command, through active engagement in annual curriculum review boards and collaboration with training end users and other directorate executives, ensuring optimal curriculum alignment with organizational policy. • Developed and implemented a comprehensive quantitative curriculum evaluation process, transitioning the client's training material from a taxonomic level of "Understanding" to "Applying," resulting in a dramatic enhancement of the learning outcomes and critical thinking skills facilitated across all 280 training hours.

Engility CorporationCourse Instructor

Jul. 2013 - Oct. 2014Marion, Alabama, United States• Led instruction for MSL 200 undergraduate course, educating ~90 college sophomores on military leadership, time management, and tactics, resulting in well-rounded future leaders. • Served as the department's SACS-COC regional accreditation lead, aligning departmental learning outcomes with institutional QEP objectives to demonstrate instructional coherence. • Coordinated submission of military science course documents to reaccreditation team, attending meetings on behalf of the department head to ensure a smooth reaccreditation process. • Launched the first professional development workshop for department faculty, focusing on instructional design, learning theories, and technology tools, contributing to improved teaching methodologies. • Supervised development and implementation of inter-departmental course assessment surveys, enabling measurement of the program's instructional effectiveness. • Successfully collaborated with Auburn University-Montgomery's Outreach Center to deliver an on-site leadership seminar for Military Science I and II Cadets, enhancing their leadership skills. • Integrated instructional technology tools such as Blackboard, Moodle, and iClicker, boosting student engagement and enriching asynchronous learning experiences. • Partnered with the Commandant of Cadets to develop a hybrid Military Science course for Service Academy Prep students, ensuring they received essential coursework for success at their service academy. • Consistently achieved outstanding course survey results, with a 4.86/5.0 rating and a 98% pass rate, showcasing commitment to delivering high-quality education.

Engility CorporationRecruiting Manager

Jul. 2012 - Jul. 2013Marion, Alabama, United States• Skillfully managed an $18,000 annual budget, gathering and analyzing recruiting program issues to ensure the department's efficiency and effectiveness in recruiting initiatives. • Fostered a collaborative environment, seeking team input to develop innovative approaches for recruiting and retaining students using modern systems and innovative techniques. • Advised the department chair on managing recruiting initiatives and incentives, aligning strategies with campus admissions, and the administration's overall marketing plan. • Increased public awareness of the Army ROTC program through active participation in targeted recruiting activities in pre-selected areas. • Developed a strategic regional recruiting plan, resulting in 85 quality applications (21% of the college's applications) for one of the largest Army ROTC departments in the country. • Implemented a lead-to-enrollment forecasting model, using historical admissions data to accurately project application numbers needed for the department to successfully meet its mission. • Spearheaded a vigorous rebranding campaign for marketing, messaging, and advertising with a 12-month turnaround, consistently staying within budget for promotional materials and advertising