Adam Arucas

Senior Implementation Consultant (UKG Pro) @Independent

Transaction Coordinator🧨 ConsultingCompensation & BenefitsTraining and DevelopmentUKG PRO CONSULTANTCHRSEmployee RelationsUnited States🗿 HR🏦 FinanceHR consultantBanking Operations

Customer-Focused and Problem-Solving Professional with over 19 years of experience delivering innovative-thinking ideas, and outstanding customer service with Fortune 500 companies. Passionate about achieving the highest levels of client success, satisfaction, and retention. Extraordinary talent for building close client relationships to understand their goals to meet them. Talented leader offering top-notch abilities in account management through a consultative approach, white glove treatment, improving organizational process, customer satisfaction and driving a culture of continuous improvement while fostering an innovative work environment that empowers teams to outperform. Multi-lingual: English, Spanish and Portuguese.

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Network Power<100 people

Roles

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Startup Founder

✔️100%

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Business Owner

Geos

Work Background

BuyTheBay GroupTransaction Coordinator

Apr. 2024Greater Tampa Bay Area · Remote

Independent ConsultantSenior HCM Implementation / Support Independent Consultant

Feb. 2024Greater Tampa Bay Area · Remote

HRchitectSenior HCM Implementation Consultant (UKG Pro)

Apr. 2023 - Feb. 2024Greater Tampa Bay Area · Remote► Senior Level Implementation Support for UKG Pro Customers with additional SME assistance for ancillary modules (ACA, Benefits Management, Payment Services etc.). ► Obtained and Renewed Multiple UKG Certifications (UKG Pro People/ Pay and UKG Pro Managed Services) ► Translate project objectives and vision into clear goals for the team. ► Managed team members and necessary resources to achieve project objectives. ► Supported sales and business development by attending prospective client meetings, providing information for sales presentations and proposals. ► Provided subject matter expertise to sales and other internal team members upon request. ► Utilized practitioner and project expertise to collaborate with leadership on continued development of business opportunities, resources, and tools.

JubilantCertified UKG IC - HR Support / System Consultant - ACA SME

Sep. 2022 - Apr. 2023Greater Tampa Bay Area · Remote► Provided project leadership, direction, management, communication, and support of managed services customers throughout the project lifecycle. ► Accountable for the overall success of the project and quality of services while balancing the competing demands. ► Effective leadership and management of internal and external resources to meet project objectives by maintaining open communication among project team members. ► Assisted in leading and participating in project team meetings efficiently and with intended results. ► Helped team members establish open, collaborative relationships.

UKG (Ultimate Kronos Group)Sr. Service & Support Team Specialist (Team Lead) Payment Services Support and Escalations

May. 2021 - Sep. 2022Remote

UKG (Ultimate Kronos Group)Lead Account Manager

May. 2018 - May. 2021Weston, Florida, United States- Oversee a sales territory with an assigned base of customers with an Annual Recurring Revenue of over $13M. - Mentor and guide newly hired candidates within the role to harness essential job duties and expectations. - 40+ Customer Satisfaction Recognitions Awarded based on both internal and external customer feedback. - Effective management of up to 50 accounts including large enterprises. - Deliver outstanding customer service to ensure over 95% of the accounts are classified as not at risk to leave. - Develop strong relationships with internal partners to optimize the customer service process driving client success. - Design and present quarterly business reviews to help the executive team anticipate changes and formulate strategies. - Perform weekly proactive outreaches by maintaining contact with customers to enhance their experience. - Develop and implement action plans to drive resolution of service experience concerns and recommend next steps. - Serve as ACA SME for Customer Success Department. - Committee Member – Pride @ UKG.

UKG (Ultimate Kronos Group)Certified Affordable Care Act Benefits Specialist (Ultimate Software)

Nov. 2015 - May. 2018Weston, Florida · Remote- Served as go-to person and ensured customer satisfaction in difficult situations for over 400 accounts. - Enhanced customer experience by providing exceptional service while assisting with a range of complex inquiries. - Reduce the TTR (Time to Resolution) by +25% ensuring over 98% are closed in less than 3 Days. - Successfully managed book of business by supporting and effectively resolving 700+ cases per year. - Created monthly and quarterly reports and notifications for customers to ensure compliance. - Coordinated timely and accurate printing, distribution, and electronic filing of year-end forms via proactive coordination and partnership with customers. - Recognized and awarded as Customer Satisfaction Top contributor for Three Years in a row. - Executive Committee Member – PRIDEUS

BanescoUSABranch Manager

May. 2013 - Nov. 2015Weston, Florida- Promoted from Customer Service / Teller role. - Directed a dynamic team including performance appraisals, schedules, and coaching/mentoring. - Oversaw the day-to-day activities, including customer experience and cash shipments. - Customer-focus approach to ensure 5-10 new accounts opening daily. - Increased branch revenue with deposit and investment balance growth of over 40%. - Drove additional revenue through an effective sales strategy including cross-selling initiatives. - Kept up-to-date knowledge of bank products and services to offer customers. - Teamed with Business Banker to increase Branch Based Deposits with over $8M.

Ocean BankWealth Management

Jan. 2007 - Dec. 2013Miami/Fort Lauderdale Area- Enhanced customer experience to ensure a 98% retention rate during the 2008/2009 crisis. - Successfully managed an international portfolio of customers based in Europe, the Americas, and the Caribbean. - Reviewed and approved necessary supporting documentation as required by OFAC and AML prior to proceeding with various account openings, ensuring compliance. - Coordinated System Modifications and Enhancements via a Windows and DOS Based environment.

JPMorgan Chase & Co.Branch Operations

Jan. 2005 - Dec. 2007Miami/Fort Lauderdale Area- Oversaw a dynamic and multi-cultural operation including coaching and mentoring a diverse team of 25 contributors. - Directed the day-to-day activities, including customer experience, cash shipments, and team member schedules. - Provided hands-on leadership to ensure that all staff work is accurate and adhering to bank policies and procedures. - Conducted monthly security and operation meetings/training and cross-training as well as performance reviews, branch audits of tellers, new accounts, vaults, and safe deposits boxes