JPMorgan Chase & Co.Branch Operations
Jan. 2005 - Dec. 2007Miami/Fort Lauderdale Area- Oversaw a dynamic and multi-cultural operation including coaching and mentoring a diverse team of 25 contributors.
- Directed the day-to-day activities, including customer experience, cash shipments, and team member schedules. - Provided hands-on leadership to ensure that all staff work is accurate and adhering to bank policies and procedures.
- Conducted monthly security and operation meetings/training and cross-training as well as performance reviews, branch audits of tellers, new accounts, vaults, and safe deposits boxes