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Work Background
Altitude SportsAdministrative Specialist | Data Entry | Problem-Solving – Reception Department
Aug. 2023Canada, MontréalHandled administrative tasks and data entry for inventory records, supplier information, and operational updates, ensuring accuracy and efficiency. Identified and resolved discrepancies, addressed workflow issues, and optimized processes to enhance warehouse operations. Oversaw product labeling for accurate inventory management and collaborated with teams to streamline communication. Demonstrated strong problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
Altitude SportsStock Associate | Floor Administrator & Team Leader
Aug. 2022 - Aug. 2023Canada, MontréalOversaw inventory operations, ensuring efficient stock placement and organization to optimize warehouse workflows. Managed customer returns and warranty claims with precision, verifying product conditions and collaborating with relevant departments to maintain customer satisfaction. As a Floor Administrator and Team Leader, supervised daily floor operations, monitored inventory movement, and maintained accurate records to support seamless stock management and order fulfillment. Led and motivated team members, delegated tasks, and ensured adherence to company procedures to maintain efficiency and accuracy in all warehouse operations.
MedXLProduction Technician(Prefilled Syringes Specialist)
Jul. 2020 - Aug. 2022Canada, MontréalI was responsible for verifying label accuracy, operating production machinery, and ensuring efficient syringe filling and packing. I conducted quality assurance checks, validated label placement, and maintained traceability through lot and ticket verification. Additionally, I monitored equipment performance, performed routine maintenance, and upheld a clean and safe work environment in compliance with company policies.
Key Achievements:
Consistently met production targets with high accuracy and efficiency.
Improved team workflows by identifying and implementing process enhancements.
Recognized for attention to detail and adherence to quality standards during audits.
Atelka parkCustomer Service Representative
Mar. 2018 - Mar. 2019Canada, MontréalI managed a high volume of inbound calls, assisting customers with inquiries, complaints, and account management. I utilized company software to update and maintain accurate customer records while ensuring compliance with policies. My role involved negotiating tailored solutions to retain clients, consistently meeting or exceeding sales and satisfaction targets. I focused on delivering a positive customer experience through empathy, active listening, and clear communication. Additionally, I monitored key performance metrics, optimized workflows, and collaborated with team members to enhance service quality and efficiency.
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