Atelka parkCustomer Service Representative
Feb. 2018 - Mar. 2019Canada, MontréalI managed a high volume of inbound calls, assisting customers with inquiries, complaints, and account management. I utilized company software to update and maintain accurate customer records while ensuring compliance with policies. My role involved negotiating tailored solutions to retain clients, consistently meeting or exceeding sales and satisfaction targets. I focused on delivering a positive customer experience through empathy, active listening, and clear communication. Additionally, I monitored key performance metrics, optimized workflows, and collaborated with team members to enhance service quality and efficiency.